Customer Ratings & Reviews

Professional service. I had no luck in repairing my laptop but they handled it professionally. My unit was bought in Canada and I did manage to get it repair at BB in Canada.

I always get the Geek Squad plan on everything I purchase at Best Buy it takes the hassles out of whatever goes wrong or whatever you need to call them up they just replace it if it can't be repaired

5-year Geek Squad Protection Plan. A must have for such a beautiful and expensive TV. Gives us peace of mind. Worth the additional cost, ask my son who didn’t have it and needed it for his drone.

It is very nice that Best Buy gives the opportunity to get a 2 yr or 5 yr warranty

geek squad has been extremely helpful and have been very patient with me. they’ll 100% get the job done

It is really nice to have this service, I can take my product back if needed, which gives me a lot of piece of mind. And after 5 years, most products need some kind of service!

Would 100% recomm Buying protection for any item if they dont have it no longer they will refund you

Great sales associate was a terrific help with great advice and assistance. He was such a big help and did a fabulous job of up-selling the products I was just checking stuff out.

We are very pleased with the geek squad. If we had issues we were able to call set up an appointment and have them fixed. This was in our home and at the store!

Have always shopped at Bestbuy because of geek squad.Great service and staff .Haventbdisappointed us yet at least not at University Bestbuy in Florida.I’m confident all others won’t disappoint either. Hopefully new yearly service is just as well as monthly per item service.

I always buy the protection plan for items that are easily broken like gaming headsets and vacuums. It’s extremely easy to use.

You can never go wrong with support you can count on! I have never had to have them come to me, but they would because I am covered and the times I had to bring in items, they were replaced if they could not be repaired.

We love to buy the extended warranty on a no name brand of tv. But this is a Toshiba but it was such a great price but we decided to get the 5 year warranty anyway. It's a great feeling to have this Geek Squad coverage!!1

I bought this TV yesterday. Unable to mount the stands to the TV either the screws were to long are the mounting holes are to short.

Geek Squad provided great service, answered all my questions, and suggested a replacement tv.

I have not needed to use it yet but it sure is nice to know I'm covered if anything happens to my new purchase.

Bought it because the sales person assured me the tv will die before the 5 years are up.

The staff were very friendly and very knowledgeable and werent pushy for sales.

Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

I love have protection on my products I always end up using it bc I’m just a silly little girl. 10/10 recommend