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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30748 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 671 Showing 13,401-13,420 of 30,748 reviews
  • Rated 5 out of 5 stars

    I love geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I purchased something at best buy. The geek squad protection is a must. They always help me fix any problems or replace it if they can't fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy this on larger purchases If I do need to use it I know I am in good hands with the Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the protection like I usually do with all big ticket item purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep on rockin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price geek squad rocks protection plan is a most have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this unit , everything about it was amazing. You should by this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dope

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not disappointed at all. Ui is weird for my liking but good quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst customer service ever. Delivery and install of TV was set for 9/17 between 10-1. Called at 10:45 to say they weren't coming, but could come 9/22 between 10-1, so took the morning off to be here for install. Then got a text at 1:19AM to day that now my appointment was changed and they'd be here 12-8PM today. Tried calling and person on phone barely spoke English.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I know your work from years of been Best Buy Costumer Excellent. I haven’t used you guys yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Um yes please

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had nothing but good luck with these protection plans. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gives me piece of mind that if I need to call or get service from them that they are there to help me if an issue arises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris at the geek squad is a very well informed and patient person , always very helpful . Feel comfortable working with him .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection package. Best Buy is great at honoring their warranty - way better than other companies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was quick & easy. Geek Squad is always courteous & thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's peace of mind in this ever-increasing world of connectedness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranties are nice for the peace of mind for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iys a great product. Would purchase again. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to buy the coverage when I replaced a Samsung TV that needed a new panel after only 19 mo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love GeekServices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful service for people who aren’t tech savvy. Good at fixing the virus that was on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never no when you might need something fixed. Great addition to add for the price. Geek Squad is always great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet. But it’s good to have someone a phone call away when you need repairs.

    I would recommend this to a friend