Customer Ratings & Reviews

The agents came out to my house and diagnosed the tv within a minute. Very quick and easy process.

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

Definitely buy the product warranty. My father had the insurance on his tv, and after owning the tv for just over 4 years, the picture started to show grey lines in the picture. The tv couldn’t be fixed. Because he had the insurance, Best Buy issued a credit for the tv and we used it to buy a bigger and better tv for just a few dollars out of pocket! Buy the insurance!!

Really can’t give a review of service since I haven’t needed to use it. But I like knowing if something does go wrong with product purchased I have coverage at a reasonable cost.

Added the Insurance for $99 , Hopefully I Never Have to Use It !

Repairs or replacement you dont have to worry for a long time with this buy. If you have the money for it, why not! Esp since newer appliances don't seem to last now a day.

Got my replacement but your protection goes away if you make a claim. 5 year is kind of misleading.

the process was straight forward, my only complaint was that it was required by bestbuy to have ppl come out to my house to retrieve my broken tv and deliver the new one. I was more than happy to take it back to the store myself and swap it same day, but bc of bestbuy policy, I had to go 2 days without a tv.

I am usually not a warranty guy, but I finally overcame my fears and got an OLED TV and this is one time I felt the cost was justified. Turns out Best Buy's warranty is the only one in the business that covers burn-in! I was so afraid to get an OLED< but with the peace of mind this gives me I am able to enjoy gaming and movies on the best TV I have ever laid eyes on. If the dreaded burn-in happens, Best Buy has my back.

Geek squad is very good for yout warranty there very fast to get your product fix if they can't fix they will give you a store credit to purchase anything in bestbuy store

Great quality service. Always available when I had an issue.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

great tv. looks amazing. and the sales rep was awesome and helped me out

This is an amazing TV! I can't think of any downsides. Perfect blacks and great color!

I purchased the 5 year warrant thank God I did. The tv went bad in the fourth year and I was able to get the money back I paid for the tv and got a brand new tv. Well worth it.

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

Great quality, easy to set up, it offered me a lot of to choose from, from free programs to those I have to pay for