Customer Ratings & Reviews

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

purchased for peace of mind sending that much money

Bought a tv and returned it. The geek squad service fees were also returned. No hassle whatsoever.

Worth having for peace of mind, however with my PS5 purchase experienced the worst of the worst. Had a PS5 failure within three months of the purchase, and because stock is extremely limited the benefit's do not apply. There are no consoles in store to replace them with so you end up relying on the manufacturer to take care of you. Worth buying for items in store, not so much with PS5

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

My husband mounted de rack and TV in the lining room. Love it

The service is good and they are very professional.

i have never used this service before and i hope i don't

Got a 50 inch TV a few years ago back in 2018 the screen was recently damaged on the TV thanks to geek squad 5 yr protection plan I was able to have my older TV replaced with a Newer model for only 20 diollar I highly recommend everyone purchase geek squad protection plan you new know when you may need it.

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Amazing service I love shopping with Best Buy they made my shopping spree very nice

Always purchase the protection. It’s quick an efficient

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

We purchased this 5 year plan to accompany an Insignia 24 inch TV purchase. This TV was replacing 2 LG TVs that were in the same place that lasted a little over a year. So TV number 3 in about a 3-4 year period. The price was reasonable though and whether the old TVs were subject to a power surge or not, we felt the price of the protection plan was worth it this time even though we were purchasing $100 TVs.

Haven't had any need to utilize, but have in the past and received great service.

This is one of the best services around, they do an awesome job on fixing the items that needed fixed.

Great product !! Hope I never have to use it, but good to have.

you would have to be an idiot not to take advantage of the 5 year warranty, what a great value