Customer Ratings & Reviews

We recently upgraded our tech support but have used Geek Squad for years with great success. They have by chat, phone and in store walked me through issues, questions, information searches and purchases. Having that kind of support any time of day or night keeps all our techno gizmos running at home since I have limited knowledge. I have never had a technician seem impatient or rushed.

Good option if you need to use the service to service electronics

The children mounted my television it’s so easy to do

Friendly customer service took care of my problem very quickly

Great service helped wirh my return and loaded my tv in my car

Worth every penny to protect your purchase when getting a new OLED TV.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Hope not to use it, but its good to know it is there.

I got it for a 5 year extended warranty, I feel more protected

Essential purchase for high end electronics. A MUST buy.

very helpful overall. they knew there business and explained to me what i needed.

I loved it, it’s one of the best stores I have had smooth purchases

Havent had to use it. Hopefully I never do. Its good to have some protection for mass produced chromebooks that your kid has to have for school

Love that this came with my purchase! Makes me feel secure with the product

Purchased a new TV didn’t want the headache I recall the difficulty we had putting the other TV above the fireplace so I opted in for the geek squad protection and installation so very handy it was nice as they took the TV off the wall and put the new one up And set it up it was great well worth what I paid for it no it’s covered so on those dog toys go flying TV is covered

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

Its a great service and i would do it again but my needs have changed.

I've never had to use it but friends of mine have and they said that Geek Squad is awesome

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

Apparently, this is an excellent warranty according to all my answered questions about how the warrant works. All I have to do is call the Best Buy store if I need assistance with my TV. The TV stays at home, and I am glad about that since it is mounted on a wall. The technicians come my home if I ever need assistance. I feel really comfortable and happy that I bought a 5 year warranty.