Customer Ratings & Reviews

Geek Squad protection plans are very good. The main reason that I go to Best Buy and purchase products is that they have one of the best protections plans. we even purchase our cell phones at best buy, because their protection plans are better than our cell phone provider offers. another huge plus, is that you can reach and actually talk to a Customer Service Rep. who are very pleasant and professional.

Very helpful and Their availability is very convenient

My TV was poorly packaged and arrived broken and cracked. One call to the Geek Squad and arrangements were made for it to be picked up and returned for a full refund on the TV and 5 year protection plan.

I've had no issues with my Sony 4K TV I purchased this warranty for but I know and heard that Best Buy does have great quality customer service if something goes wrong with your purchase and it can be easily returned and exchanged for the same product or similar product.

I bought this specifically to protect against burn-in on my new LG OLED TV. Love the fact that this Geek Squad warranty covers burn-in since the factory warranty from LG does not. This way I don't have to worry if I end up with burn-in, which can happen with OLED TV's. I don't usually buy extended warranties but in this case it was an easy decision. It was absolutely worth the peace of mind.

Geek squad is the best. I hope I don’t have the need to use them, but if I do, I know that it will be fixed correctly.

Havent needed it yet but i feel good having it in case i do.

With every penny never had a problem with it has saved me many times over the years

Geek squad is the best thing to have on your merchandise when you purchase anything from the store they are the number one when it comes down to take care of fixing merchandise so make sure you purchase a merchandise get that warranty with geek squad

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

We would buy this protection every time it is offered - BestBuy really honors their customers when a product fails and does not make it a big hassle to use it. We buy some products from BestBuy just because of this protection plan vs buying it from another box store or online retailer.

I have been a customer for 10 yrs and was elite premium for the last 8 and i dont own a business, it was all for me.. i ALWAYS buy extended warranty.. Geek Squad is great.. cant believe sometimes how much i spent at Best Buy.. but i did.. lol

I thought when I had it delivered they would set it up, but they can’t. I did it, wasn’t too bad. This TV was delivered because I had purchased a Insignia 55”, and thank goodness the 5 year extend warranty. It broke. Went black after one year. I haven’t had this TV a month, so far so good. Ask me in a year or two.

Worth every penny to protect your purchase when getting a new OLED TV.

Does what it's supposed to! Been holding onto a 50lbs TV we move around all the time to point the TV from the living room to the dining room! Thing is worth every penny

I love that i get protection i can trust at a good price geek squad for the win

Purchased Geek Squad fixed my flat screen TV. There was a problem which was fixed for free by Geek Squad. Took multiple visits but TV did work between visits just with some features not working.

Excellent GS protection for Bravia OLED. If this TV fails in 5 years you want it protected for the price point of the TV and protection. GS protection is very good.

I purchased this extended warranty because it covers parts and labor as well as in home repair. Even covers damage from lightning! One repair in the five year coverage and it will pay for itself.

Haven't had to use this particular Geek Squad protection plan yet, but I have confidence it'll pay for itself.