Customer Ratings & Reviews

Customer service was great with Geek Squad. The customer service representative was very knowledgeable and helpful. I was waiting on in a timely manner.

My wife bought the Geek Squad protection previously and I thought it was a waste of $, but I was totally wrong. We had a smart tv that had an issue that couldn't be repaired, so they replaced it for the full amount we paid for it! Totally worth it.

Over all good picture. Does well with gaming. Would recommend.

Love their warranty on anything. We only buy from Bestbuy because of warranty and excellent Geek Squad

Affordable, hope I don't have to use it, but comfortable to have it if needed

Like most insurance, you pay for it and hope you never have to use it. Is it worth it for peace of mind? It is for me. Considering how much the insured item cost me to buy, to have it covered is worth it to me. Just consider it part of the price tag.

I'd never buy a TV without a geek squad protection. Dead Pixels are a small fraction of failures, but things like wear and tear and surge protection are always a factor. I've dealt with BBY on a previous failure and everything went smoothly.

Having a Protection plan is always a good thing when you think it might not last as long as the warranty

Good to have insurance, specifically if you have l kids

The agents put together all the parts required and assembled my TV in a record time. I cant complaint. The are very responsible abd efficient.

Glad to have coverage peace of mind for warranty of the appliance

[Employee of bestbuy] Best warranty ever, it gives you guarantee to your product

I am glad that I purchased additional protection for my Smart TV. I am the envy of the family. Best Buy is the best

Absolutely alway's purchase Geek Squad support & extended support with all my technical devices , most manufacturer warranties fall short on/with technical support and Geek Squad alway's offer quality alternatives & recommendations .

for big tv's this warranty is better than the manufacturers extended warranty. In some cases it may cost more, but the coverage is much better with geek squad than with LG's plan for TV's

Excellent service. Would recommend anyone to purchase!

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Had an opportunity to use the Gerk Squad Protection. My TV had an intermittent problem. When the service guys came out to my home my TV was working fine. The technicians replace the defective part and I haven’t had a n issue since.

I typically don’t do extended warranties or service plans but when it comes to a large purchase I tend to have a change of heart. Geek squad has all around been great to us and the peace of mind is worth the extra chunk of change!

Great value for a extended warranty to go along with the warranty that already comes with the TV which is already great. There is always a need for a little extra protection