Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Excellet warranty service. Techs from geek squad know their stuff.

Do it! Worked for me. Received a new TV when old TV could not be repaired.

Good protection plan, and with the benefits of being a member has nice perks as well.

Have had bad luck with TVs in the past so I felt I needed this coverage. Too soon to know if it will be worth having.

Great service Fast and very friendly people I would recommend it

I like the fact that if anything happens someone will come out and if they can't fix the problem, you'll get a new tv. This is helpful to have.

I purchase these most of the time with my computer and electronics. I've only ever had to use them once and had no issues. Hoping not to have to use, but its a good just in case for me.

Peace of mind with a good quaility warranty, I had to use on other products I purchase, I had good service when it happened

seemed like a great deal to extend the warranty. Haven't needed to use it yet.

Everything seems excellent to me, it was free for the purchase of the TV

Great warranty coverage for the price. Have yet to utilize the geeks quad warranty.

Great warranty coverage for the price. Have yet to utilize the geeks quad warranty.

When I broke my tablet from a drop geek squad replace it and the second one accidental drop was happy to replace it, but if you get a 1 TB device it takes time to come in

The protection is well worth the cost of the package. When purchasing a high cost item and item company can't repair it, the warranty program will credit the cost towards a new item.

The Geek squad was extremely helpful! The Tv and everything works amazing with my ps5

The Geek squad provides excellent warranty coverage for electronics.

Handled fast and Efficiently Thanks to Geek Squad and In store Customer Service Representative made the transition seamless..

Good additional coverage for TV at a reasonable price. But still hoping it won't have to be used.

The agents are there if we need them haven't needed to used them yet