Customer Ratings & Reviews

this might be good if something goes wrong...hope we don't need it. This was purchased because I made a mistake elsewhere and didn't purchase a plan. Then when needed didn't have it.

You cannot find better service anywhere. Always helpful, professional and willing to go the extra mile to get the job done.

The geek squad has helped me several times and I like the service.

I wanted more space on my fire TV so I called the geek squad and they walk me through it step-by-step

Overall they can help with minor or not complex things but aren’t too good at complicated things. They are good to help walk you thru the things they do know.

I purchased a 65” smart LG TV and I have no problems. A issue did arise at first but all I did was go to the Best Buy store and they immediately resolved my problem.

Always nice service I am very much satisfied with the service and people are really good. So kidding.

I'm the IT Engineer for my company and I purchase this protection plan due to a TV that monitors our security cameras went out. Hopefully if the TV malfunctions , Best Buy will do whatever it takes to cover the TV.

A must have for your electronics, covers most problems you would have with your items, geek squad is super helpful and easy to use

it works like it says it does and is vary nice would buy again

We never get protection plans for any of our devices but we went ahead for one for my husband new tv. Since we do have 3 kids in the home so just to be on the safe side.

The kind lady asked me the right questions and was able to solve the issue with minimal time and even less aggravation. I always appreciate intelligence and attention when dealings as a customer.

Well worth the money. I’ve used them for my computer needs as well as I got free installation of the car stereo I bought because I had the membership. Well worth the money.

This is a great service for any product you purchase that you pay a lot for believe me when that 65 inch TV arrives you want to make sure it looks good mounted on that wall

I hope I never have to use it, but am glad I have it. Gives me comfort

Product seems to be a pretty good value. I would appreciate a better way to document my purchase. It is sometimes difficult to retain the email with the details of the warranty. A printed off or electronic certificate would be easier to locate if needed.

My new 5 yr geek squad plan for my new Tv is offering such a terrific money savi g warranty on my phone if broke or not working right. Who doesnt need this?

Good product just wrong size. Needed 24” stud space. Thankful for the I stall crew that handled the situation and went out right away to get the mount we needed.

I like having geek squad, for the most part it has been great, I did have a problem with my laptop, brought it in, they sent it out to be fixed. They also charged me because they said the problem it had wasn't covered under my protection plan, but when I got it back, it still wasn't fixed, so basically I went with no computer for almost a month.

Everything has gone well with the services requested and for those that didn't work the first time a second technician was sent out to resolve the issue making me happy with the service.