Customer Ratings & Reviews

I used on my past electronic purchases and it was great.

Great service Great coverage Great geek squad Overall they with it

Purchased the 5 year extended coverage plan to give me peace of mind coverage for my new Toshiba tv. With electronic items, you never really know when they might fail.

I just wanted to make sure that my purchase was covered for any accidents. I've learned my lesson on not buying a extended coverage. I feel at ease now.

Totally recommend getting this if you’re buying expensive electronics

The agent mounted my TV and connected all devices. The agent was very helpful and extremely friendly and never acted like he had to rush off to his next job.

For any device that might wear out and break within 2 years these hassle free warranties are a must. I recently replaced a television with one of these warranties and the process was fast and easy.

Great. Perfect to have. Best decision. Would recommend

Peace of mind for 5 years for my OLED. It doesn’t get any better than that.

Haven’t used geek squad on current tv but used it on tv I purchased years ago and ran into no issues, tv was repaired with new parts and had no problems after even up to when I upgraded to a 4K. Tv was fine and working even then, actually sold to my brother in law.

I like having the protection plan. It's a "just in case" that is good to have if something should go awry. I have it for my desktop and have renewed it to keep it in tip-top shape. It is worth having.

The agents are very adept in their services and it works so easily with them taking control of your computer while you stay in the comfort of your home.

very nice and simple smart tv, mounted the tv and enjoyed

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Normally don't buy such service for TVs but did some research and good to cover gaps in warranty like bad pixels, etc. Worthwhile investment.

Outstanding service, a life saver at times, and a great value!

Great job to have the protection needed for our washer and dryer

Spectacular services. Always on point. Excellent quality.

Have not requested support, previous gook squad requests for other devices were good

Not the first time I have bought the protection plan, anytime I have had to use it the process was easy and was well worth the purchase. It has saved me more times than I want to admit.