Customer Ratings & Reviews

Helpful and nice employees. Always follow through with our service.

Got this tv for free from my job and went in to get the replacement plan. Awesome I was able to do that.

They assisted in setting up my computer so it was ready to use when I picked it up.

They stand behind their warranties and any time I have ever had to use one they did right by me

They did it all. Seamless. Informative. Great service, and gives a peace of mind.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I have been very pleased with the Geek Squad so far.

Whenever I buy things that the geek squad is need I gets the protection

Excellent decision!I I am very happy! I recoment It!

Always good to protect your investment on any electronics you purchase.

Just like the accessibility on virtual agent running my devices for trouble shooting.

Best Buy has the best protection plan out there!!!

Great protection plan for all of my electronic needs.

5 year warranty for a solid price. No complaints here

This service is a no brainer to get bought it for my oled and love it

Good service. The process was easy to use. I had no problems with it.

Great Price and coverage. Have always purchased a Warranty with Best Buy.

I am "electronically challenged". The Geek Squad Is invaluable to me. Patient and informative. Worth every cent.

I haven't had to use this yet for our TV but I am happy to have extra warranty coverage ato an affordable price.

The 2 year protection plan was recommended to us by one of the associates.