Customer Ratings & Reviews

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

I was able to install the TV and start it up without need of help from the Geek Squad service. However, I thought that having the Geek Squad service available for 5 years was a good idea for a peace of mind, like an insurance policy. Typically Consumer Report Magazine does not recommend this type of coverage as electronic devices are generally very reliable and long lasting. Indeed and interesting, my previous 48" Flat Screen TV failed exactly 5 days after my 5-year Geek Squad service expired. During those 5 years I did not need any service from the Geek Squad. Hope this TV lasts longer then 5 years and 5 days!

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

Great price and excellent picture. The 4k channels are amazing. I purchased the 5 year warranty at a reasonable price. I’ve used these warranties from Best Buy in the past and TV was replaced.

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

I always purchase an extended warranty. Great service.

Geek squad protection plans are worth the extra money. several years ago I had purchased a 46" Samsung 3d/smart/hdtv. after less than 18 months, It had a huge dim bar across the screen. it was irreparable and Best Buy had to give me, at minimum, what I purchased. they no longer had 46" 3D/smart/HDTV's, so they had to give me a 55". The plan saved me from having to buy a new tv and I also got a size upgrade. can't beat that!

I have never been disappointed with any LG item I have purchased, and this one is no different. Easy set up out of the box as well as easy to connect the AppleTV and LG soundbar. The picture quality is perfect, as is the size. I would definitely buy another.

At the first sign of burn in, Geek Squad immediately swapped it out for a new TV

Awesome service! Great customer service. Wal in wait time was not too long.

Thankfully I haven’t had to use it yet, but it’s great to have the option

I think the Geek are the best cause they help you in a lot of ways they make sure you are protected and you feel so happy because they look into everything. PS that's why I recommend the Geek group as well cause they take care of you to the best of knowledge to help you .

So far so good. Haven't had to use it yet. But am confident it will work if needed

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

The entire team from the salesman that helped us pick out our television to the other young ladies with lots of great information of the products sold in the store and our cashiers. Each person was polite and helpful! Due to great service we have returned and purchased a laptop from Best Buy1

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!

It's an average protection plan and nothing else. Hopefully I'll never have to use. Bestbuy has lost touch with their loyal customer base in regards that they want to push That 179.99 a year Total Tech Plan every time you purchase an item and that's where you are automatically enrolled in a card blanche protection plan (FOR AS LONG AS YOU PAY 179.99 YEARLY)!!! Making the regular protection plan mediocre at best. A SCAM and a money grab if you ask me. especially when for as far as I can remember I've been an Elite Status member for spending a certain amount of money a year and now anyone can become an Elite Member for 49.99. Doesn't matter how much you spend in their store. SCAM!

This is an EXCELLENT service is good to have you never know when you going to need it

This plan offers great piece of mind to protect any of your electronics purchased at Best buy. Highly recommend purchasing the extended plans.