Customer Ratings & Reviews

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

The guys were were terrific, worked proficiently and with good care, cleaned up b4 they left

Hopefully won't need the warranty, but gives peace of mind with the purchase of a large TV.

Hopefully i will never use this but its there if needed

Best Buy stands behind their products so I always buy the protection plan. Many people feel that the plans are a waste of money but they are wonderful if you have a problem with a product. I have bought many plans and never used them but on the other hand I have had plans on larger purchases that ended up being a tremendous product to invest in for the future of my purchase. I always spend the few extra dollars for my protection and peace of mind.

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

So far my tv and the service provided has been pretty good

Geek squad was excellent. Clean install and took all garbage with them. Wouldn't even know they were here. Perfect.

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

Havent used them yet but I have in the past great service

It great to have this support it really good when you have questions

Love having geek squad protection It gives you peace of mind. Have used for previous purchases.

Super helpful to have - I've heard horror stories of tvs breaking in moves

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

Unknown, have not used yet this yet. We will see how it works in the future

Great experience with the store. Definitely returning go to this store more often

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.

TV failed after 2 years (hdmi ports not working anymore). Luckily I had the geek squad warranty on it and was able to exchange it for an upgraded model. Can’t go without putting the warranty on my electronics for sure. I wish they had it for apple items as well, but I get it.

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.