Customer Ratings & Reviews

I normally do not purchase extended warranties. However, I have purchased a few now at Best Buy. I became a firm believer when a camera was accidentally dropped by my daughter. Camera was fixed, and good as new. When it came time for the 5 year purchase, it was to cover a large screen TV. My savings on the TV more than covered the cost of the plan. And for what the TV cost, it was very affordable peace of mind. May not use it, but I have it.

There is a large central white halo in the middle of the TV screen. I only found out about this AFTER mounting it unfortunately (having adhered to all instructions and precautions very carefully). I am a healthcare worker and have to travel for work a lot so by the time I got back home, unpackaged it and set up the wall mount, it was on day 16th from delivery date (past the 15 day return policy. Very unfair). Extremely disappointed at Sony products. Do NOT buy.

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

Professional Service explaining how to properly setup tv

I am very thankful that I had a two year warranty because I needed to use it and it enabled me to get another TV

Always worth the peice of mind that Geak Squad has you covered.

the geek squad was very helpful I brought in a few computers that were outdated and irreparable and they were able to retrieve my info and pictures onto a harddrive. they were friendly quick and efficient

I haven't used Geek Squad in awhile, YAYYYY! However I have in the past and was glad I made choice to have this service. They were always able to fix my problem. They offer good customer service. A solution may take from 15mins for an over the phone tutorial or a week if a part has to be ordered. Geek Squad, is the service to have..

For the price this is a great economy 4K HDR television. I paid $300 plus tax and extended warranty and really wasn’t expecting very much. When I had finally set it up (Actually it practically sets itself up) I was very surprised to see how great the picture was especially when in HDR mode. I ran videos from YouTube and showed family members and they were all enjoying it very much. For $300, or less, I don’t see how you can do better. This transaction was done in October 2019.

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

I purchased the 5-year Geek Squad protection on my last television. It played out after a little over 4 years and Best Buy was quick to arrange for a full replacement. I repurchased the protection plan on my replacement. This is the best protection for the investment. No hassle and great service.

These guys go far and beyond to help resolve any issues Couldn't do it without them

Thnak god for protection because i can get another tv or get it fixed if anything wrong happens to my electronics. I love Best Buy items.

Excellent service and response when needed. Replaced a TV that quit working.

Excellent subscription I love it and use it a lot they help with everything

I like the idea of having extra protection. My hope was that it would be added on to the original warranty instead of dual coverage. Our last TV purchase was from Best Buy in 2007. That TV died "one day," after the warranty was up. It was a $500 repair to replace the motherboard. It is my hope that this new TV will last us 13+ yrs. without any costly repairs.

Very helpful and easy! Tv would not turn on and they came in to replace it!

In my opinion not all items need a protection plan, but for a tv in my house, needed! Tv's are so light weight and the screens are more sensitive to a cats flying attack of images on screen, the "opps I missed " thrown balls or the backswing in sword play, and of course the accidental discharge of an airsoft gun's bb's. Then for the normal household ,things like surge protection, pixel loss, speaker crackling and now days the "Smart" portions of the tv. So I say yes to tv protection plans.

Hopefully it never gets used but for the peace of mind it’s definitely worth its weight in gold

The Geek Squad professionals quickly mounted my television and peripherals. Additionally, they assisted me in set-up and provided a thorough overview of the features.