Customer Ratings & Reviews

I havent needed to use it yet, but its nice to have the protection when i need it.

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

Nice to have extra Warranty for items you buy, but the Prices for the Extended Warranty have INCREASED DRAMATICALY.

We would not be without our Geek Squad Service! It gives piece of mind knowing they are there for you when you need them! They have given us great service every time!! Would not be without this service! Well worth the money!

I had a TV that went out and I needed to get it replaced. I called geek squad and they came out and replaced my TV for me so I do recommend getting a protection plan.

My samsung tv went on the blink. I had purchased a five year warranty and I am glad I did. Best Buy replaced my TV at no cost to me. The only thing I paid for was another 5 year warranty. Great to have. Would not be without it.

Have never had to use this other than once and it was prompt and effective service. Geek Squad technician knowledge levels are actually pretty good and my theory is to buy a model level down and pay for the extended warranty through this service

I love the fact I can just come in and get a replacement no deductible no monthly. Just get a new one no questions asked.

Worth having when buying any electronic merchandise from Best Buy, just to cover yourself. We had a Sony 55" Tv that blew up after four years, and we got a new Tv because we had the extra protection in warranty.

The warranty was reasonable. Although I have not had to use it, this will definitely be helpful if something happens.

It is incredibly reassuring to have a 2 year warranty for any expensive purchases.

Havent had to use the service yet but im sure its top notch as is everything else.

We had black lines on our Samsung TV so we called and they arranged for us to have a new TV delivered and installed and the old one taken away. It's based on current value so we ended up choosing a larger 4k Sony and just paid the difference. Customer service was really easy to work with.

We had to have our 60" television set replaced twice within the first few weeks, as the vocal was totally out of sync with the picture. BestBuy made this an effortless process.

I expect the protection that I have on my TV will also be as excellent as the service I received on the installation.

Excellent, it looks good, the sound is good and it is about 1 inch, I like it a lot.

My last TV had issues and thank goodness I had the protection plan. My TV had to be replaced. It was done quickly and the people were professional and well trained.

I've purchased the two years protection because of economic reasons, but when it time to renew I will have that option. Hopefully I will never have to use it but I'm glad it's a option for me just in case I do.

Worth every penny. Will allow me to extend the life of my purchase. And serviced by the expertise of the Geek Squad..

Love, love my geek squad protection. Great help when I need it. Recommend it to anyone.