Customer Ratings & Reviews

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Why WOULDN'T you buy this when you've already spent money for an expensive television? Even though it's mounted on the wall, one never knows what might happen. For us, it's worth every penny to have piece of mind.

With this additional purchase added on to my TV, I can get protection kind of like an insurance just in case the TV has a short and its wiring or inexplicably doesn't work anymore before my two years time is up with it.

Love this tv. It was perfect for my daughters bed room. She loves it. The picture is great. Definitely a great Buy

We bought the tv home and hooked it up our self. Discovered a line going down the screen.

Very good and had no problem loved the items I receive

Hope I do not need it, but when you put out this kind of outlay, knowing it's covered is great

Well I had other products I had bought from Best buy anf they always keep there word on warranty

Only purchase just in case something happens but never have needed it luckily

Thankfully I haven’t had to use it so far! Better to be safe than sorry.

There was no way I wasn't purchasing Geek Squad Insurance for protection and peace of mind!!

The Geek Squad mounted my equipment and were very professional. Installed my TV and Sound Bar very quickly.

The agents installed and set-up my television with ease. Outstanding and profession in every sense. They were able to answer all my questions and set up was a breeze. Thank you for your exceptional and caring service.

I haven't had to use geek squad for my recent product purchase but I have used them in the past. They are great.. quick and know what they are doing. It's always good to have protecting especially with technology these days. Could get you a new tv for that price !

Better coverage than other place’s protection plan

Excellent choice. Good value, quality , performance. Good advise from sales representative

Great peace of mind that I hope goes unused. If something does go wrong, I'll have some recourse.

Highly recommend the Geek Squad Protection, generally I do not ever purchase the “extended “ warranty. I did on a large TV purchase, the TV died just out of the manufacturer’s warranty period. I was given a new one.

I always buy the protection plan for items that are easily broken like gaming headsets and vacuums. It’s extremely easy to use.

Worth the money if you spend more than $600 on a TV. Also 55" TV or larger they come to you to fix it.