Customer Ratings & Reviews

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

Bought it because the sales person assured me the tv will die before the 5 years are up.

I bought this extra, I think it’s better to buy this extra protection program it’s for peace of mind

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

They are the best when needed for service or over the phone.

I like the size and roku built in for the low price i paid. The picture is very sharp but the downside is my speaker was not compatible.

I buy Geek Squad protection on all my major purchases at Best Buy. It is well worth the price. Got the five year plan for my new Samsung Q80A television. Nice to know my purchase is protected.

Geek Squad is extremely clutch. Absolutely worth the money. I have used them multiple times, and they never fail.

Love how we are protected in case something happens to our purchase.

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

Have used the Geek Squad service several times since this purchase and they have always been a great help. They're very knowledgeable, friendly and more than willing to assist. Highly recommend this service.

You must always have protection. I have used the geek squad protection plans on past devices and I’m glad I did because I needed something fixed and replaced.

5 yrs protection will come in handy judging by how many tvs konked out on me over the years

Geek Squad Protection was reasonably priced and now I can really enjoy my TV knowing it is protected for 5 years.

Great TV after almost 2 yrs of heavy usage! Also, the sales guy was very helpful and knowledgeable!!

They were helpful when i had an issue with my tv. They came out and said it was the main board, then they gave me a credit to get a newer model

If buying a flatscreen highly recommend this service contract as repair components can get pricey. Used this once; set broke about a month before contract expired and it was fully honored. Set fixed so very happy with it.

I have had excellent experience with geek squad protection plan

Even with getting a smaller TV for the Spare room we still bought this extended coverage! It truly makes sense, with the Smart Tv's there could be glitches, that's computer life! So this allows the Geek Squad to work there magic if anything happens!