Customer Ratings & Reviews

I haven’t had to use the warranty service but knowing my TV is protected from accidents or power surges gives me peace of mind.

We have several geek squad warranties on different purchases. They arrive prepared each time.

It is peace of mine to have a 5 year extended warranty. I would recommend it to anyone. In most cases if you use it one time it more than pays for itself.

I have to had the need to use. Hopefully I will not be able to rate this in the future.

Good excellent service happy with everything i got

Buy the warranty to be assured of 5 years of worry free use. If you don't, you just might regret it. Reliability on everything is hit and miss these days

Always include extended warranty. You will not regret it.

I really didn't use the Greek squad so i can't say anything about them except i have used them in the past

I am on my third, large, wall mounted TV. The first two only lasted 3 years. I bought the 5 year extended warranty on the second tv and it was worth every penny. The coverage replaced my TV 100%

It brings me a great piece of mind buying a large purchase knowing I have a great warranty

Always worth the extra money upfront. You never know when something is going to go wrong. Best Buy makes it easy to just swap your item out or get a store credit towards a replacement.

I haven't needed to use this and I'm not sure when it would come in handy, but I'm definitely the type of person who buys insurance for everything because with my luck I'll need it. Knock on wood.

Always feel that the quality of the products are not always as good as it should be Having the extra warranty gives a sense of security if anything goes wrong

I decided to buy the 5 year protection plan since times have changed and the regular Mr fix it can not possibly fix these new televisions should something go wrong. The price seemed reasonable for the length of time it is for

I've only had to use the Geek Squad once and was very happy with the results. With today's computers and software it has not always been easy to fix my own computer especially with today's laptops. It was worth the membership to me for the protection value.

Haven’t had to use this yet, but so far so good. No complaints

So nice to have this as my back up, they have so much to offer

The agent helped me replace my tv was very friendly efficient and helpful

excellent product, always ready to service and get you back on line.

The gentleman at the Geek Squad counter was very helpful with giving me ideas on what could be wrong with my tablet. Although he was unable to fix the problem, he did his best at trying to help and gave me advice for when I contacted Samsung.