Customer Ratings & Reviews

Very helpful with setting everything up and explaining products

Convenient, better to have it and not need it than need it and not have it.

A must to have with the technology today. I purchased it to be on the safe side.

Glad to have this warranty just in case something happens w/ our new tv.

The Geek Squad 5 Year Protection Plan provides me with an extra level of coverage and peace of mind when purchasing electronics from Best Buy. The protection plan covers a range of issues that can arise with your device, including hardware failures, accidental damage, and power surges. One of the biggest benefits of the Geek Squad 5 Year Protection Plan is its comprehensive coverage. The plan covers warranties that may not be covered by the manufacturer's warranty, including accidental damage. Geek Squad will either repair or replace your device, depending on the type and extent of the damage incurred. Additionally, the Geek Squad 5 Year Protection Plan offers free delivery, setup, and servicing in-store or at your home, adding more convenience for the customers. This means that you can easily get help in case you have any issues with your device or appliance within the 5-year timeframe. The Geek Squad 5 Year Protection Plan does come at an additional cost that varies depending on the item, but in case something goes wrong with your device, you can save money on repair or replacement services. Ultimately, adding a Geek Squad 5 Year Protection Plan can be a good investment for purchasers like myself who want to ensure that their product will remain in top condition throughout many years of use.

It's always great to have the protection needed for higher value products

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

Absolutely get an extended warranty. If you don’t have an issue great, but you loose if you don’t have a warranty and your basic warranty is up, you’re out. You will get credit back and don’t have to deal with OEM, shipping, etc. Just do the warranty and get no hassle Best Buy return the same day, unless it’s a TV then you have to go thru their service center but still bought another warranty with the next TV.

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

Excellent service the few times I've made a phone call to them.

Bought extra protection for a Samsung OLED TV and hope I don't need to use it

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

Its your standard protection plan. Nothing more nothing less.

Always good to work with even though I've only had to have used the service once.

I love everything about it. The price was right and the quality is excellent. Will recommend.

Haven't had to use it yet. Reviewing for the chance to win a gift card

expensive for the item bought, I dont know why they want me to write at least 5o words, when 5 did it, so I had to write this extra meaninless information to meet their quota!

Great tv for a great price!! I would def recommend this tv to anyone for value for the money

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.