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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30778 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 603 Showing 12,041-12,060 of 30,778 reviews
  • Rated 5 out of 5 stars

    Geek Squad the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the way to go to cover all your tech troubles. Very Helpful and Great Customer Service Help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t have to use this service in my new purchase but I have used in the past so I decided to have it again just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get an extended warranty for any electronics that I buy and it is always worth the money

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! I completely agree. I always purchase the protection plans to have peace of mind just in case. We try and make the process as simple as can be if you needed to use the plan as well. If you have any questions or need any help, please let us know!

  • Rated 5 out of 5 stars

    Must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money factory warranty’s don’t last long enough that’s why I purchase this plan to make sure I’m covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is great and easy to work with. I will purchase them on most of my High end products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No worries with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good that I have not had to use the service yet for a TV I purchased, but is good to know that I have the protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. … … ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome have an extra support without going out from home. They will assist you and go to your place without an extra cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful to have when your brand new tv has a defect. The process was painless. Always get the protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very useful to have ! great with questions and servicing when you have no idea what you are doing lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Beat Buy Geek Squad protection is a great way to protect your purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful people when stuff breaks they make sure they get the best for you and very understanding and informational

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad viewing tv/ terrible sharp level.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    5 better than 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better 5 years than 2 years. 2 years is almost the same price as the 5 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help when needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad to have this coverage. Things happen and you would be surprised at what’s covered that you have no idea are covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year geek squad protection on new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have full service geek squad protection and always pleased with the help received, so added protection when we purchased a new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad warranty #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money, my previous LG 65in had problems, this resulted in replacing it with Samsung 65in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this for big buys.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Have not had to use but, will work great, have bought other plans they work and save you headaches in the long run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not purchase a TV ever again without the Geek Squad coverage they are professional and if they cant repair it they replace it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV for a very good price. No complaints, so far. Hope it stays that way.

    I would recommend this to a friend