Customer Ratings & Reviews

Glad to be able to add these services at a reasonable cost!

I am so grateful that I got this 5-year Best Buy geek squad because my TV started faltering after about 4 and 1/2 years and I called Best Buy and they replaced it immediately with a better TV

im really glad i buy the extended warranty as you never know what will happen in the future and if your like me you dont have alot of money to throw around at times. so its good to pay a little more now then alot later when you may have to pay a whole lot or be out whatever it is at the time. personally think its worth it as the one year warranties are usually very limited and if u dont find ur item under their exact perimeters then you cannot make a claim.

Geek squad helps for good protection. They help wherever you need

Outstanding Geek Squad for anybody that needs. Computers were doing.

Travis and co-worker did a great job with install.

Glad I purchased the protection plan at a good deal

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

this tv is good i wish i got a Samsung instead but [this tv has great picture quality google sometimes freezes up

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

I have not had to use this yet, so can't really say how it works. Glad to not have any issues requiring the extra protection. 5 stars for ease of purchase.

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

Always love geek squad help tips and support overall

Good to know help is there when needed. Havent had to use it yet tho.

I like the protection best buy offers, always does a good job IF something goes wrong

Picked the geek squad protection with my new 70 inch TV. Can’t go wrong with this warranty. Hopefully I don’t ever need to use it but the cost is definitely worth the cost. I bought the new Tv due to an accident with my old tv that would have been covered if I had this service in the 1st place…

Great customer service and easy to create a claim.

Great service there when you need them. In every store.

Good for the price and peace of mind for the protection of my items