Customer Ratings & Reviews

I bought a tv 8 years ago without a protection plan in it started malfunctioning 1 month after the basic manufacturer warranty expired. Vowed never to get a tv without it after that. Always recommend the warranties now

I have had to use this and I hope I won't need to, but it was a great price.

Out of all warranties I’ve ever purchased Geek Squad is the only ones I truly trust.

Geek squad service has been great so far. They helped me out in store when I had questions.

I've never needed to use the geek squad service plan that I purchased, but when you meet them in the store you know they are totally capable of handling any technical issues you may have with a variety of products. Definitely something I suggest with every purchase, especially those who aren't tech savvy, like me.

THE GEEK SQUAD IS A GOOD VALUE. IF YOU VALUE PEACE OF MIND.

Excellent service and an affordable solution 10/10 would recommend.

I have been getting this plan on every tv that I have bought from Best Buy and it’s been a real life saver. It has helped me to replace the damaged or broken tv and be able to upgrade at that time as well. They also do the take down and set up to help out as well as take the old tv and box to dispose of for you.

If your buying electronics you better purchase Geek squad warranty.

As luck would have it my issue was about to be resolved and then bam Covid hit and stores were closed. Even through all of this they took care of me. I was eligible for a product exchange and so I selected it from the website not being able to go into the store. But not having the benefit of a product demo and information to help me make my decision like would be done when physically shopping in the store, they sent someone to do that for me in my home when things opened back up to make sure I was satisfied with my decision. Thank you Best Buy every time!

Wonderful technician. He explained everything he was doing and made sure I understood everything. Very impressed with service. On time and very helpful.

They were AWESOME! Great service very polite, friendly, professional, courteous crew.

I highly recommend Geek Squad extended warranty. I have had 2 TVs fail which, were covered by the warranty. Best Buy replaced both TVs no problem. All I had to do was make the phone call; the new TV was delivered, and the old TV taken away. In fact, I upgraded the last time and just had to pay the difference.

Worth the extra money was able to get my broken tv replaced

My Geek Squad service is very awesome and the delivery is very seamless ! Have never regretted buying from Best Buy

The agents mounted my TV, it was done very efficiently and well placed. They were professional and answered all my questions. Even gave me a few suggestions, appreciate their time and tips.

Amazing television at a great price!!! Best Buy for the win!!!

Helpful with all my questions very knowledgeable about product

Great store and delivery service. Would definitely recommend.

A must-have installation and set up was great connected everything including sound bar checked all connections and make sure everything was a great condition before leaving And I have the peace of mind known if anything goes wrong I am covered