Customer Ratings & Reviews

Just wanted to get a little extra protection for my new TV.

Excellent A+ and very responsible and respectful!!!

Only problem is three service calls before an exchange. Tech was on time and courteous. Finally after 45 days authorization for exchange was given. Authorized 50 inch as 49 was no longer made with one model drop. Still worth the money !

Matthieu Specq is the best. Very helpful & patient.

The customer service was awesome , the process of purchasing my brand new tv was easy. It was brought to my Car and they did everything so safely and quickly . Picking up was a breeze

Great product to have for those expensive items! Unfortunately we had to us it numerous times for our 70 in. 4K t.v. and had to swap out for a new set in just 4 months. With a bit of back and forth, was able to get the warranty prorated and transferred to the new set. Otherwise, the warranty is considered fulfilled once a new set comes into play. This part of the policy I do not agree with. Even so, I would still recommend it

We purchased a 5 year warranty for our new LG TV. The original TV we bought had really bad pixel burn on the screen, and the 2 year warranty really saved us. We purchased the 5 year warranty for the new TV we traded for with hopes that the TV outlives it's warranty. The cost of $30 for 5 years is worth the cost, especially if something happens to the TV.

Better safe than sorry. Just get it, it ends up being worth it.

Los instaladores son detallistas y perfeccionistas con su instalación dejaron todo de show

I will go back every time for my iPhones and iPad. Great people

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

I have always purchased this option, and have used it twice. Both times I was completely satisfied with the service. Fast, no nonsense, and professional service.

We love the geek squad protection. This is the main reason we shop at Best Buy. We had a problem a few years ago with a tv that we had owned over a year. We took the tv back to our local Best Buy. They looked at it and refunded us the entire amount we had paid for the tv. It took about 40 minutes for the entire process, including waiting in line.

My wife Samsung went out geek squad was unable to repair it had no problem getting a gift card for full price of the TV used it for the standard warranty on my new 65-in OLED TV

I have exchanged tjings that was damaged and lost. They honored the protection plan and i got a new replacement.

Geek squad sent a technician right away, technician had inspected the tv and could not repair the issue said it was a defect so recommended a refund or replacement, I had no issues with receiving a new replacement, thank you Geek Squad.

Awesome tv, very bright and colorful. Easy manageable operating system.

They helped me mount my tv and when it had issues with they were able to help me out and get my tv fixed, and fast, I might add. Very excellent customer service.

Had to get a new tv after the other one died in less than 2 years. The installers called first, arrived on time and were very efficient. They worked well in my home. Spent time explaining all features. Synced the tv with my sound system and fire stick. AND they cleaned up after themselves. Great experience all around.

I really appreciate and love the installers because they walk me through it explained everything to me and fixed and clean what they messed up