Customer Ratings & Reviews

I have used the Geek Squad for many years and am so very happy with the service they provide. I am not computer savvy, but I don't have to worry about that. I get help from Geek Squad at my Best Buy store, online when I chat with them, or over the phone when I call. How covenient is that! They even bring the "tech lingo" down a few notches so I understand what they are trying to tell me. Couldn't live without them!

seeing the horrible quality control of tvs this year, it’s really nice they come out and pick up tv from your house, i’ve been dealing with 20-30 samung tvs this year because of the bad DSE or banding in the screen, so it’s nice i can try getting a tvs and not have to drive 30 mins every week

Best service ever I can live worry free for the next 5 yrs knowing that if anything happens to my protected item it will be repaired or replaced at no cost to me. Best Buy’s protection is a must whenever you prurchased expensive high quality in home items . Protect your purchases better safe than sorry!

Never had any issues with getting help when it’s needed

Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

They are really attentive and the support they give is very clear.

Nice..............................................

Was an emergency purchase as my previous tv stopped working at about 7pm. Was able to get to Best Buy about 45 min before closing. Very happy with our new purchase.

Thanks for the quick response and help getting my warranty process. Really nice guy.

I bought the 5 year protection as a piece of mind after my last tv had issues right after the factory warranty expired.

But this for all tvs , I am usually the guy that says no to this by default. But I got it because the tv was so cheap. It was tcl, of course screen went out after a year. Called best buy came out next day , evaluated tv . Got to pick a replacement and pick it up same day. Could of had it delivered but I am impatient lol. Just get it.

For the small price, it is a very worthwhile investment. We've use it on other items, and never had a problem. Hope we never need it, but if we do....

Very knowledgeable people. I never have peleja with them.

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

Purchased the 5 year warranty for our new Samsung 70” TV. Hopefully we won’t have to use it but if something fails in the next 5 years we are covered! (As long as it is not a cracked or broken screen). Keep any young children away from the TV screen so this doesn’t happen!

I have had overall luck with the service for the past items I've purchased in the past. Most times they provided a box to ship back the defective product and they send a replacement quickly. The only time I needed to go to the local store was to move data from an old PC to a new PC. The staff was pleasant overall, however needed to get the supervisor involved to cover the data transfer per the agreement of the plan since the team member was new and unfamiliar with the plan.

Great to have in case of any incident or emergency that occurs

Tv is a great replacement for our old one that broke. best buy protection makes us feel alot better about the purchase.

Excellent service, good recommendations and quality in product..

Fantastic tv, picture quality is amazing. Very easy setup