Customer Ratings & Reviews

They mounted my tv and connected it to all my devices

Awesome feature. What can I say. It's a great feature to have just in case.

Bought this geeks squad protection with TV. Make sure to read the fine print, does not cover accidental damage specifically for flat panal LED TV's. My TV's legs failed and the TV came crashing down to the ground. The Legs are part of the manufacturer I did contact and they sent out a repairman. Since the legs weren't installed according to their directions (apparently there were screws that were supposed to be used with legs which the box never shipped with) all warranties are void, including the Best Buy Geek Squad protection. Just be SUPER CAREFUL and clarify exactly what the protection covers because I thought Geeks protection was clear for this type of damage.

I have mix feelings about this service. The proc es during civid makes it more difficult. The initial step of getting for someone to check if in fact my TV was wrong was ok. After checking that, there has been no follow up sayin the status of the claim. It has been 2 wks and still no R/A or a credit for the item.bit is not acceptable. A TV set is not a thing that you can depend on but imagine this kind of service with a washing machine. Again, this is not acceptable. I bought a TV from Costco had issues by being defective and Square Trade authorized the change in 2 days. Now that was a good service. Please fix.

Puts my mind at ease to know if I have a situation I can get help

Geek squad installed my TV on wall and did excellent job.

So far am not happy with these plans, they "overlap" your manufacturer warranty so you don't really get what you pay for. Currently still waiting for an item I sent in too get fixed .. about a month now. Very slow, also an email they didn't send everything back to the store. So it'll be an even longer wait. Dissatisfied

I bought a 65 curved TV on Oct 14th and by thanks giving it was showing a black vertical line across the right middle of the screen but my real mistake was buying extended warranty because the GeekSquad said that if we enforce the manufacturer’s warranty to replace it we lose our extended warranty and money, they offer to fix it on 12/26, but on 12/16 the call to say the manufacturer did not send the replacement panel to come and fix it… so... Last purchase in best buy after years of - not having to enforce a warranty nor a GeekSquad Service... BYE BYE

Good service responsable people treated everything.God

I hope this coverage is as complete? I hope it cover the total washer and dryer?

Don’t purchase a geek square 2 year protection for your tv . It’s a waste of money . If the tv is cracked or any physical it isn’t covered . It doesn’t cover anything physical at all . The sales associates are absolutely no help at all . It’s best not to purchase this plan at all .

My tv screen was cracked right outside the box and I had purchased this hoping they would be able to help. Nope. The lady informed me that if the screen is cracked they can’t do anything for you and have to recycle it. Complete waste of money. Here are before pics and nothing after due to them stating they could do nothing for me.

The five year protection plan is truly a great plan.

Sadly BestBuy removed my 5yr protection plan due to an exchange on a "delivered damaged 86 inch TV" and did not reactivate for the NEW tv and stated I would have to repurchase it. This caused a problem with my 4K order. I called six times being told six different answers, and they finally just refunded it as they had NO ONE who knew how to reactivate.

Didn’t go in depth with my order, although they were really friendly. I tried to refund my tv because I had black streaks and darkness in certain spots, redirected me to the manufacturer’s instead and was unable to refund or get a new tv before my Geek Squad Protection plan expired.

I bought a 2 year protection plan for an LG 86 inch TV. It was cancelled when I returned the TV because it was damaged when I received it. I requested that someone make sure the replacement TV was undamaged and in good working condition when it was delivered. Best Buy in Harahan, Louisiana cancelled my 2 year protection plan and charged me $150 for the TV connect and setup service.

Ive never had a good experience with them they always act like nothing is wrong with your item that you paid to have insurance on imo they are a scam to get more money out of people for free

yes and for the first time told me the screen protection idea

Great image and updates.. Also can watch free channels.

We gotten this tv to replace the old one , I've read the reviews an seem pictures wasn’t the best but I’ve gave it a try . Had the tv over a year an two months now wasn’t expecting it to start glitching on us , well the moment has finally come . I do have protection plan Thank God hopeful soon their come an fix the issue/replace tv or give us a refund either or will be great .