Customer Ratings & Reviews

They have never let me down! My TV that was less than a year old broke down and I sent it in to get repaired, when it couldn't be repaired they offered to replace it with a newer model or a gift card for the amount I paid for it. I opted for the gift card and was able to purchase a larger TV and only paid the difference! Always happy with them!

Amazing warranty, i hope i never have to use it but I sat down and spoke to a rep at the store and they answered every question i could come up with. I wish i remembered the guy name but it gave me extra confidence that i made the right decision.

4 stars if I have to use it…. 5 stars if I don’t have to use it

Don't give costly repairs a chance and buy this warranty to protect your product

Any time of purchase big ticket items , I always purchase a warranty it’s better to be safe than sorry. You just never know when the device you purchased made malfunction. Things are just not built the same way

Very professional kind and helpful. They are sure the tv was working perfectly fine and they were very careful as to how they handle the tv.when removing from the box and placing into my wall unit. They help with the connection swell. thank you Best buy gerk

Absolutely amazing customer service, very helpful and friendly.. they fixed all issues ive ever had with ease.

The Geek Squad has always been very helpful with any and all my purchases and any issue that I have had. I definitely recommend them.

Love geek squad. I had a ? About my TV and they were able to assist me

Just bought a 58" Vizio 4K Smart TV, and added this 5 year extended IN-HOME service warranty, for $99.00. We have Geek Squad Protection on ALL our Best Buy products.... laptops, tv's, cameras, etc. Haven't used any of the warranties, yet, but they are in place, if necessary. For a $500.00 tv, that's only $20.00 per year..... pretty cheap "insurance", huh?!

I love it just for the peace of mind!!! I love that I don’t have to ever worry the next two years!!

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty

Have not had to use this yet, but great to know its there.

Considering the probability of damage to a consumer device in a 5 year period, I believe this to be a great value. I would definitely recommend!

A must buy. Never had an issue with Geek Squad, any issues was resolved with a replacement.

My 5-Year Standard Geek Squad Protection Plan Is a Must -Have And A Masterpiece, The Plan Provides Adequate Timelines To Service And Protect Your Best Buy's Purchases And Assets. I Geek In, I Don't Geek Out !

AMAZING PRODUCTS AND AMAZING SERVICE!!!! I LOVED EVERYTHING ABOUT MY TV AND THE GEEKSQUAD WAS GREAT

The agents installed my TV on the wall and connected it to the new sound bar. I am very pleased with the agents. The were professional and extremely knowledgeable. I have used Geek Squad for over 10 years and am always satisfied.

Would recommend adding coverage , reliable and a good price

I've purchased this for previous items and it is a must for the cost.