Customer Ratings & Reviews

I purchased this geek squad 2-year Standard Protection to complement my Samsung TV to save me some money on the service of my Smart TV , guess what I haven't had a need to use it yet great TV , but it's nice to have the insurance ,very satisfied

always buying a warranty with huge cost items you don't wnt to be stuck paying for repairs or replacement yourself

I will not purchase any other protection plan other than this. With geek squad I can enjoy my purchases.

Gotta have for important purchase. I don't have to worry about my expensive purchase for the next 5 years.

This feels like i am reviewing geek servitude. haven't used it yet, but figured i needed it since 4 year old OLED had major burn-in issues. totally should be covered by mfr, but i guess they didn't anticpate a pandemic and that my burn in would be "CNN LIVE CORONAVIRUS PANDEMIC" not kidding

Very professional and friendly. Easy replacements good service and customer care team

Simply the best service from online reps to in store resps. They are here to help and they have done so many times.

This service provides a great amount of peace of mind on purchasing something reasonably expensive for me such as a TV or gaming console. Because of this warranty I have been able to have defective equipment be repaired or replaced by a working one without much of a hassle or tedious paperwork.

They are very respectful and responsive and get the work done

Geek squad is the best thing to have when you purchase a merchandise so make sure you get that geek squad warranty it will take care of you when you're merchandise break down go get it

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

Extremely professional and nice. Did the job fast.

Unfortunately I have had to use this on the last 3 TV's I purchased from Best buy but because I had the plan Replacement was simple even 4 years into it. They were neat and professional.

Very good, brand very good quality, all very good,

The Geek squad was great. Came in and set up my tv on my entertainment center. Very professional and great service. Made sure that I was pleased.

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.

i’m very happy with the tv i got life savior as i love playing video games

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

This is a great TV. The delivery went perfectly as well. I am completely happy with Geek Squad and Best Buy.

Had my Sony TV for 23 month and started going out. So glad I had the Geek Squad coverage. TV is being replaced.