Customer Ratings & Reviews

Great when u need it but kind of expensive depending on the product price

Excellent price point for the coverage, I couldn’t pass up the 5 year price with my new tv especially since the last one was 3 years older and lighting surge caused me to have to replace it.

Purchase brought peace of mind. Fingers crossed I won’t need it.

It is great to cover your product which is great peace of mind

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

A must have for your electronics, covers most problems you would have with your items, geek squad is super helpful and easy to use

Great to have especially when you have kids! You never know what might happen. Geek squad was able to help me out when I needed it most. Highly recommend

I had purchased a 43 inch Samsung TV about two and a half years ago along with the protection plan. The TV stopped working properly, I contacted the Geek Squad no problem they gave a full refund for the TV.

Purchased the Geek Squad for a new 32 inch smart television for that extra protection coverage.

Efficient, knowledgeable, most importantly, great customer skills!!

I would totally recommend friends and family to setup geek squad support in an event of a tv braking down. They can assist you in finding out what is the problem with your device.

After 4 years my Insignia went bad, took it to store and they replaced it on the spot!

Used my extended geek squad warranty Since chipboard was not replaceable!

Good and waited on us to look up everything we were wanted and answered our questions

Haven't needed to use for my TV, but have had it for other items where I did and process was surprisingly easy. I always buy Best Buy's extended warranty on larger items for piece of mind.

Have not used the geek squad as the television is running perfectly

I purchased the protection plan for my new TV. I used the old protection plan for the old TV. Best Buy gave me credit for the broken TV and I was able to purchased a new one.

The service is exceptional. attentive and responsive 'sqaud'dies'! Worth the purchase!

As always, cannot go wrong with this protection plan! Very reliable and useful when needed and provides peas of kind for all major purchases

Amazing they came out to my house very professional and when they couldn't fix it I took the tv back to the store and got a full refund on a gift card to purchase my new tv so easy!!