Customer Ratings & Reviews

respect to have a help that last 5 years for the price is God sent.

good and courteous service. easy to access without any problems

Excellent services, always available. There was a little trouble at first in the setup. Got worked out. Thanks

This is good to have when you purchase your product you know it's being protected ,when something tears up you can always bring it back I know because I never had a problem.

I always get a protection plan when getting a tv. In the past I had experience minor issues with my TV after time and the protection plan covers me, even if they cannot fix it, they will give the value in gift card to get a new one.

Nice to have the piece of mind if issues ever do occur

I had the best experience with customer service and with the in store sales representative!

Nice to know I have this service if something were to go wrong.

I always buy a Geek Squad protection plan for all my items whether small or large. I love the protection they give. I never have any problem with Geek Squad taking care of my purchases.

5 year protection plan? Duh. If you're going to invest a lot of money into a TV (by my measure) be safe. Best Buy has already replaced one of my TVs that could not be fixed. They stand behind their protection plans.

I have not used the geek squad for my new tv and hope I do not need to but I have used them for a laptop in the past and was very pleased with their help.

so we shall see if I actually need it and how they respond to what is needed. But making a huge purchase like this, it's better safe than sorry.

This is a good service that I initially purchased in 2015 when I bought a MacBook. I purchased in 2018 when I bought a Samsung smart TV, I haven’t had to use it yet. But it’s like with any other warranty or “insurance” it’s a hypothetical if something goes wrong.

Geek Squad Protection is essential for all my merchandise that I've purchased They provide excellent services and have always resolved any problems that I've had in the past

Although at this time I have never had to use my Geek Squad warranty protection plan but it is nice to know that I have it in case I need repair or replacement of my equipment.

Always a blessing! I schedule an appointment, go in, and done. I love that they do all the technical work for me!

Totally recommend getting this if you’re buying expensive electronics

The TV looks great when it works, there is definitely an issue with quality assurance when it comes to this TV i have the same one in another room and it works just fine. The new one not so much.

We love the sorround sound and we were able to get a great deal for being an open box item

I purchase Geek Squad protection for all of my devices because Best Buy has your back if something goes wrong. They've come through for me on previous experiences and will never leave Best Buy without this coverage!