Customer Ratings & Reviews

I bought a LG Oled TV. Best Buy extended warranty is the only one that covers burn in.

The C4 OLED is the only way to go to see a magnificent performance in picture quality. The colors are stunning compared to any other TV’s.

I researched for MONTHS and purchased the Samsung 65" Class Q90T Series QLED 4K UHD Smart Tizen TV, Model: QN65Q90TAFXZA and I wanted the extended warranty for peace of mind on my investment. Best Buy has the Best Extended Warranties of ALL the retailers and I highly recommend them with your very expensive purchases. I service & repair TV's for a living and I know 1st hand how these things fail and it sure is nice when you have an extended warranty on your expensive investment. Especially if you have an LED Backlight failure. It is not cheap however I highly recommend it over an expensive out-of-warranty service cost. I do NOT want to have to service or repair my own brand-new $2k Q-LED TV should it fail within 5 years! On my other cheaper bedroom sets I did not purchase a warranty. But I highly recommend them on your higher-end more expensive purchases!

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

I always try to get the protection plan for all my important devices. Last time I use customer service was very nice.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

I feel my TV purchase is secure with a Geek Squad protection policy, they are local so I don't need to worry about much of a wait time for any service I may need. 5 year protection at a very fair price is well worth my peace of mind.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

Was a decent price over Black Friday sale when I bought a new TV. Hoping I don't have to make use of it but feel better knowing that I have extended support.

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

The best warranty on the market hands down. I'll always purchase Geeksquad service with my products and has never let me down once. The customer service is excellent and i've never had one issue.

I have nothing but GOOD things to say about the Protection Plan!! I'm not guaranteeing this will happen for everyone but it sure worked for us! We bought the 5 year plan on our previous 75" TV and when there was about 4 months left on the plan I noticed dark lines coming down from the top of the screen. Geek Squad came to the house and decided the panel was going out. It was also determined that the due to the TV being almost 5 years old a new panel would not be available for replacement. We connected with the most awesome young lady who walked us through our options and she also researched a new TV for us. We decided to go with a 77" Sony OLED because she said it had very few problems with 'burn-in'. Here's the best part....the Protection Plan credited every single penny of our purchase 5 years prior and we were able to put it towards the Sony. You just couldn't ask for anything better than that! The Plan is not cheap but it paid us back 7 times value! Protect yourself with the plan. You may never have to use it but, if you do, you'll be glad you bought it.

[Employee of bestbuy] It's comforting to know my product is covered in case of an accident!

I love my tv with all my Roku apps already on there.

Geek Squad helped me with my TV exchange very smoothly when I chose expedient mode.

What amazes me is the engineered life span of a new TV that makes getting this coverage virtually mandatory. My 42" Insignia died almost 5 years to the month of when I got it. I was then told my new 49" Sony would have about the same lifespan - if I'm lucky! If it dies within 5 years and they cannot fix it, I get a new one "free" if you don't count the cost of the Geek Squad protection. Go figure. When you add things like this to the fact you pay $200+/month for Comcast TV & Internet, the cost of entertainment has become an absurdity. It's enough sometimes for me to think about buying a TV at a thrift store and using "rabbit ears" antennas for actual free TV and save myself a lot of money to the tune of $3,000+ per year when you amortize it out to the TV's life span. Did you know that with FHA you can put a down payment TO BUY A HOUSE with what you spend on TV in 2-3 years??? Just the same, even if I just had TV "rabbit ears," the Internet has become a necessity the way a telephone is, it's a form of velvet-gloved robbery. So, hat's off to the Geek Squad for being there, to save us from our big, expensive TV's that have an engineered life span not unlike the cast from Blade Runner. I recommend it because it's now mandatory and no longer an option unless you're into gambling odds, with your TV lasting more than 5 years, not much different than the state lottery. Haven't needed Geek Squad to set up my TV, however given my past experience with them, with my computer, I expect no less than 5 stars.

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

I would advise getting Geek Squad coverage for anything over $100. It covers so much.