Customer Ratings & Reviews

This service is very good when using the extended warranty, thanks geek squad

The geek squad plan is amazing if they cannot fix your item they will replace it.

When I bought my 50 inch Toshiba approximately 5-6 years ago I purchased the Geek Squad extended warranty. I don't normally purchase these warranty because most times it is just as cheap to buy a new replacement. I forgot about purchasing the warranty. At about 4 years I started noticing wide darker bands of color running from side to side along the top, bottom, and through the middle of the TV. I went to my Best Buy account on line to see how old the TV was and then found out I had the extended warranty. Originally Geek Squad was going to replace the entire panel but, the TV was no longer being produced. I was given a code and told to bring the TV to my local Best Buy and everything would be taken care of. Best Buy refunded me the entire purchase price of the TV including the sales tax. With that I was able to purchase a larger TV and yes I did purchase a Geek Squad extended warranty for the new TV. Unlike most places fortunately I didn't need the original purchase receipt. One of the smartest decisions I have made as far as extended warranties goes.

This is the perfect tv for a small bedroom, the image is great, colors pop, very bright display. Easy to setup and light enough to mount up with no real issues. Best buy made this pickup a breeze. For the prize even including warranty, 10/10.

Called and needed help with a connection issue. Quick and very helpful

I think that the person I was speaking with on the phone was very hard to understand so I called back again and I reached someone that spoke more clearly.They did take care of my problem so I would rate it's a four out of fiveonly because it was hard to understand the person and it took too much time to talk to someone because they tried to get you to talk to the computer untill you tell the computer many times (You need to speak to someone). So everything else is great except for those two issues.

Excellent service and quality of each product was well worth the cost.

We bought this plan again with our TV. It saved us about $800

if there’s ever a problem within the five-year warranty if they can’t fix it or there is no part available they swap out the TV for a brand new one no problem the following year model you just have to pay for another five year warranty. Can’t say anything more better for Best Buy will still be a customer.

Very knowledgeable and work very fast on all my computer needs

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

I'd definitely recommend Geek Squad for all of your electronic purchases because it gives you a peace-of-mind and you know Best Buy ain't going nowhere so they'll be here for the long haul!

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

Its well worth it. Bought as a Christmas gift for my gandkids

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

The 2-Year Standard Geek Squad Protection plan is a great investment for anyone looking to safeguard their electronics. I’ve used it for a couple of products, and it’s been a lifesaver. The coverage includes repairs, replacements, and even accidental damage, which gives me peace of mind knowing my devices are protected. The process for getting service is simple, and the Geek Squad team has always been professional and helpful. For the cost, it’s worth every penny to avoid unexpected repair fees. Highly recommend adding this plan to your purchase for hassle-free protection!

Getting the extra protection is worth it. I recommend it to everyone.

Good to know help is there when needed. Havent had to use it yet tho.

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!