Customer Ratings & Reviews

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

Agents handled the situation with ease and communicated properly

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

Very fast to go into the store and get things fixed

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

We got the 5 year warranty on an out of the box TV and so well worth it .. TV had a bad cooling fan when we first turned it on so we took it to Geek Squad and they sent it to Samsung and they replaced the Motherboard .. the TV looks and is amazing

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

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Excellent result and very happy with the purchase. Will purchase again

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

I will always get on and love the store i will return back

excelent service qickly and eficient y recomend to a friends

Good for my 100 inch tv so i dont have to worry if something happens

Best product work perfectly the size it was what I was expecting

A must have for your tv definitely a good piece of mind.

Good tv. Really loved the quality of the color....

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.