Customer Ratings & Reviews

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Hard to beat coverage and ease of use. Come in handy a few times.

It is reallt great and i love it. Would suggest again

The Geek squad was very nice and made sure that I received another Television and I love the quality of my new TV

I purchased this with my LG G2 because, although they are rare, LG is not reliable when it comes to product defects. It was like pulling teeth to get LG to refund my LG G1 when he randomly died the first year of use (totally random and rare event). After taking months to get my refund I went with Geek Squad Protection on my next purchase. Best Buy has hands down the superior protection plan. Totally worth it on big purchases, in my opinion.

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

Pretty good price for 5 years of protection. Cant complain

Always buy the warranty with electronics. I regret buying this Roku tv and will buy a better brand next time.

The Geek Squad team provided exceptional service when setting up my new TV. They were professional, efficient, and knowledgeable, ensuring everything was perfectly installed and configured. Their friendly demeanor and willingness to answer all my questions made the entire experience smooth and stress-free. Highly recommend Geek Squad for any tech needs!

It’s always good to have protection, especially in any case

Solid and straight forward warranty. Cant go wrong with coverage

The extra 5 years cost me $40 and I think it's completely worth it. It does not cover physical accidental damage. I bought a Samsung TV from Bestbuy and after 4 years of long use via gaming, the power supply went out, something the warranty would cover or if there's a bad HDMI cord.

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

I had to use Gerk squads protection. They made it very easy to replace the AC.

great tv. looks amazing. and the sales rep was awesome and helped me out

Good for all the things that might happen, replace or repair

Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

Great product and excellent customer service. The extended warranty is a must and highly valuable.