Customer Ratings & Reviews

HiSense at its price point is best Television. It serves my purpose very well without spending much. The amount I saved compared to buying expensive TVs, now I can spend on better services like high resolution streaming etc.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

This is a great protection plan that worked out for me when I needed it. I had a very small dead pixel on my TV and Geek squad came to review it and the issue was quickly resolved as I was given a gift card to get a new TV.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

I best buy their always helping and its was worth is it

ALL modern electronics should be under and Extended Service Plan. From TVs to Computers, and Smart Phones, it seems, these days, that electronic devices can fail at a moment's notice. I've always believed in protecting my purchases with Extended Service Plans, and Geek Squad's Service Plans are no exception; I HIGHLY recommend purchasing a Geek Squad protection plan for all sensitive electronics.

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

Great service when You need help I would purchase it again

I always get protection on that items that I purchased because you never know what may happen.

The performance is outstanding overall. The color rendering is flawless, and the motion interpolation works exceptionally well. I highly recommend this for a living room or bedroom with minimal windows or limited direct sunlight for the best viewing experience.

Love the geek squad protection! It offers a full protection package and in my opinion it is better than the TotalTech. If you're buying a big ticket item like a TV or any appliance, ask the customer service to cancel your TotalTech from this item and add the geek squad warranty instead. Your TV installation will still be covered because of your active TotalTech. What I don't like about TotalTech is that you have to pay a deductible on certain things... this is like an insurance now...

Make no mistake bout it...U Need 2 get it..we had a Lg HG, for3 yrs. Squad came to work on it, within a few minutes, after he left, had 2 call him back, 4 same thing. After 45 mins, he couldn't repair it. Went next day, got a brand new Lg..cost? 0. Yes, when i purchased my new Samsung, u better believe, i got that 5yr...DON'T LEAVE THE store without it...u will b glad, this 1 review u read

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

Always get this for my bigger items. Works as needed

Have gotten geek squad protection in the past for a tv and just before it ran out, my tv started having issues. Best Buy could no longerfix the tv, but they made it right. Absolutely paid dividends

Had an issue with my Samsung sound bar after attempting to trouble shoot it they ended up just giving me store credit and letting me upgrade to a newer version without any issues

Hopefully don't have to use but will be nice to have if I have any problems with my open box item.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.

Excellent with delivery, set up. Friendly and courteous.