Customer Ratings & Reviews

The 2 year protection really saved me when our tv screen accidentally got shattered in a spot from a glass bottle. They replaced my tv no problem and even helped me load it into my vehicle

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

Failures from Normal Wear and Tear: This includes issues arising from dust, internal heat, humidity, defects in materials or workmanship that occur after the manufacturer's warranty expires. Power Surge Repair: Covers the cost of repair if the product fails due to a power surge or fluctuation. Pixel Repair/Burn-In: For display products, it may cover repairs if the screen develops bad pixels (often a minimum number like 3) or suffers from burn-in (shadow image). Battery Replacement: Often includes a one-time replacement for the original non-disposable battery if it fails to hold a proper charge. 100% Parts and Labor: For covered repairs, there are typically no additional costs for parts or labor, with no hidden fees or deductibles for the standard service. No Lemon Benefit: If your product requires multiple qualifying repairs for the same issue, Geek Squad may replace it or provide reimbursement. Transferability: The protection plan can be transferred to a new owner if you sell or give away the product, which can add value. Reinstallation: For certain products like car electronics, if Geek Squad performed the original installation, they may reinstall the product after a covered repair.

Hah! Just in time! I forgot that I had purchased the 5-Year Standard Geek Squad Protection plan until the other day when I found my receipt for TV. 11 months ago we bought a new 55" Insignia Fire TV. For the past month it has been changing channels in the middle of movies/programs and going to the TV Guide. Sometimes the TV just shuts off. So anyways, I found the protection plan, called Geek Squad and had an in person service call within 2 days! Now that is awesome service!! They come tomorrow. I hope they can figure it out as this new TV has been a lemon since we bought it last December 11 months ago.

Very friend people helping me. They were understanding of the issues I was having. Resolved my issues faster than they quoted it would take.

good to have even though i haven't used it, not sure how much it was i think it was just an option on the screen, probably don't really need it

About 3 TV's ago I started buying the Geek Squad 5-Year Standard Geek Squad Protection plan automatically with the purchase of a flat screen TV regardless of the brand/model. I learned that modern day TV's are only rated to last 2 to 3 years. Now while all have outlasted the 3 year mark, they started to fail in the 4th years. In both cases the tv's begain to show faint lines in the picture. Upon noticing the lines I called Best Buy's Geek Squad and my protection plan got me my money back on the TV's! I was then able to use that money to buy a new replacement TV. Not only that, I was allowed to keep the failing tv until both screens went completely black. So in these cases this plan was worth every penny.

They were professional and curtious. They made sure I was completely satisfied with the installation and performance of my appliance.

This process has always been so easy. And the best part, each time I shop here, I ALWAYS find a deal. Weather It’s a 10$ or 100$ savings, it always helps! Just bought a new tv I would’ve payed 449$ elsewhere! I got it WITH geek squad for 299$!

People talk crap about protection plans but I used to work for Best Buy, and I'm here to tell you they have saved me SO many times. Its a just in case theory that I go by. What happens if it breaks? Can you afford to replace it out of pocket? Chances are "no". You have saved up to buy this item or you are putting it on a credit card, which means debt. You are spending your hard-earned money for this. Protect it!!!

I had Jason come over great Tec professionalism to the highest standard don’t think twice if to get membership do it it’s worth every cent and every dollar professionalism

I recently purchased the 2-Year Standard Geek Squad Protection plan from Best Buy for a new laptop, and it has proven to be an excellent investment. Knowing that my device is covered for the next two years gives me tremendous peace of mind, especially considering how much I rely on it for both work and personal use. The coverage offered by Geek Squad Protection is comprehensive. It goes beyond the typical manufacturer warranty, covering accidental damage, like drops or spills, which are some of the most common issues you might face with a laptop. It's reassuring to know that if something unexpected happens, I won’t be hit with expensive repair bills or have to deal with the stress of finding a reliable repair service. What really stands out is the quality of customer service provided by Geek Squad. The agents are knowledgeable, friendly, and always ready to help with any issues. I had a minor problem with my laptop’s performance a few months after purchase, and the Geek Squad team handled it quickly and efficiently. They ran diagnostics, fixed the issue, and had my laptop back to me in no time, all without any additional charges. The protection plan also covers the hassle-free replacement of the device if it can’t be repaired, which adds another layer of security to the purchase. The ease of making a claim, whether in-store or online, makes the process straightforward, and the turnaround time is impressive. While some might view extended warranties as unnecessary, the Geek Squad Protection plan is worth every penny for the peace of mind and excellent service it provides. If you’re purchasing a valuable device, I highly recommend opting for this plan to ensure you're covered against unexpected mishaps and technical issues. It’s an investment that pays off in the long run, providing security and support when you need it most.

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.

Geek Squad provides reliable and professional tech support, making them a great choice for anyone who needs help with electronics setup, troubleshooting, or repairs. Their technicians are knowledgeable and courteous, and they take the time to explain issues and solutions clearly. In my experience, the setup and installation services were seamless. For example, the TCL TV setup was quick and efficient, and the technician ensured everything was working perfectly, including the Smart Fire TV features. Similarly, the PS5 Slim setup was handled with care, and the technician even walked me through some of the console’s features. The only reason I’m giving 4 stars instead of 5 is that the service can be a bit pricey, especially for minor issues that might be resolved with a little more time and research. Additionally, scheduling availability can sometimes be limited, depending on your location. Overall, Geek Squad is a trustworthy service for those who want peace of mind and professional assistance with their tech needs. I’d recommend them to anyone who isn’t tech-savvy or simply doesn’t have the time to handle setup and repairs themselves.

I love this program especially if you’re able to change different products. Probably the best service there is for consumers.

I always purchase my electronics and appliances through best buy. They always have the best prices and will price match if not. I always opt for the additional Geek squad protection. Ive always been satisified with the process of filing claims as its very easy. When looking at a big purchase I consider the length of the protection plan when choosing where I buy. Best buy always has the longest protection plans for the best price. Always buy geek squad protection you wont regret it!

If you buy any electronics (tv’s, consoles, etc.) always get the GSP! I’ve had to replace several TVs and it’s easy to work with them when they went bad. If you get an Insignia tv, get the 2 year plan, because they’ll go bad before the name brands. Get the 5 yr for LG, Sony, Samsung, etc. because their made better and should make it past the 2 year mark.

Love this tv as it has a bright and colorful display with deep blacks given it’s an OLED. Supports for PS5 was a must and this was a solid choice. Alexa doesn't turn on/off the tv however. Does work with smart cameras. If only Best Buy and Geek Squad had sent a notification email about the 60 day extended warranty limit from the day the Warentee I purchased ran out I would be stuck without any Warentee on this investment.

This is one of the first time that I've ever bought an extended warranty hope I never have to use it.

Closes TV to an OLED I've seen, just got to mess around with some of the setting to get the highlights and darks balanced out and you will be blown away with the how deep the contrast and colors are. This TV replaces my 2017 65" LG OLED in the living room that's how good this TCL is.