Customer Ratings & Reviews

Excellent customer service very patient with questions i ask. Fruendly always had a smile on their face ,positive friedly environment

Tvs are made to break eventually, whether its the leds, motherboards, wear and tear, etc....devices aren't made to last anymore and they become obsolete eventually. Such is the way now.....I think its always best to get the protection plan.

The agents were fast and efficient and connected everything for completion!

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

A week prior to getting the protection i was offered it at the time of purchase and i got an extremely cheap open box 4k sony tv and the price of it brand new was $2500, the open box item i was buying was $700 and at the time our purchase they wanted to charge me the protection of a $2500 tv which came out to $550 for 5 years protection, so i went in a week later and a young man helped me get it figured out and I got the protection for the price that I had actually paid for and I was very very satisfied!!!!

The prices is right! When I request service this worth the price I paid.

Very professional and listened to issue, Had timely feedback for next process.

It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

Warranties can be kinda scary but sometimes needed as you never know

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

Love the geek squad- wish they had more resources and better customer service infrastructure

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

Jayden help me with a problem with an iPhone 14 and he was very nice super helpful explaining everything we needed and gave us all the options regarding the device. I ended up sending the phone back to apple and I got it the very next day and Jayden called me right away to let me know it was there. Definitely best service there!

The TV was incredibly easy to setup. I have an existing Alexa Fire TV and once connected to my WiFi network, it was simple to clone the apps and settings from the other TV. That is an awesome feature. The only issue I have with the TV so far is that the colors don't seem as vibrant or accurate as I was hoping they would be. For instance, I watched the U of Oregon vs Oregon State football game. The Oregon uniforms were a bright green and the OSU uniforms were orange. The orange looked red and no matter how much I attempted to adjust the color, I couldn't find any way to get it right. Other than that it seems like a decent TV, especially for the Black Friday price.

I would highly recommend the 5-year standard Geek Squad Protection plan for anyone looking to safeguard their valuable electronics. The comprehensive coverage and expert support make it a worthwhile investment.