Customer Ratings & Reviews

They resolved my issue by replacing my TV with a bigger model after seeing that my TV was unrepairable. Awesome job Geek Squad!

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

The Geek Squad got the Bravia 75" UHD TV up the stairs to my 600 sq ft loft area with no problems and put things together with no problems. I had the TV for about a week with no problems except for setting up and installing apps. Hardware wise the clock has started and we'll see where things go from this point...

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Fantastic customer service. We had a question about setting the sound on our new TV and they helped us figure it out right away!

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!

I have not been able to try out the coverage for any of my bought items.

You can’t go wrong when you go with Best Buy’s Geek Squad protection. No questions asked just fix my beautiful electronics every time and “Walla!!!” Like Brand Spanking New. Thank you Best Buy team.

I had a 4.75 year old TV that died, it was not repairable but had a5 year service plan... Contacted BB Geek Squad, once determined status they put me in touch with a different team, in about 15 minutes they settled for the total cost of the broken TV (less service plan cost). I used that money too heavily discount the replacement TV. Very happy with the whole experience.

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

Prices goes up for the more coatly items purchased. Walter (Buy cheaper )

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

The Squad really went out their way to make sure I was able to use my GS Warranty to the fullest.. They made sure I was able to purchase a replacement TV after my original wouldn't stay powered on.. They gave me great suggestions on different TV's to purchase with the amount I was given on my store credit..

This protection plan is priceless to me because it allows me to enjoy my television. I don’t have to worry about if it will die on me like my Samsung did after 4 yrs. I will never buy Samsung again because their quality control on screens and laptops has gone way down. They are in such a rush to bring products to the market, they aren’t testing them properly. This plan will probably never get any use because my Hisense Tv seems to be working as should, but ya never really know. And that’s the great part of it because if it does act up - I’m covered for full five years.

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

Great value to have for a item of electronics for your house

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need