Customer Ratings & Reviews

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!

More convenient one solution to get help when needed

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

So far after 2 + months there has been no need for Geek Squad service.

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

Geek Squad, need I say more? Excellent cover to have should the worst happen and a must for all the electronice here in this house. If we buy anything new, it will always be bought with a Geek Squad Protection Plan.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

I like buying the extended warranties on electronics it gives me an extended piece of mind that if my product had a problem in the future The Geek squad has my back.

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

Good for everyone...... Good purchase.............

Excellent everyway. I would recommend this ptoduct

I have had the geek squad come to my house on several occasions with different items over the years. And they are just great.

They did a great job mounting our tv , straight and level

Have used it in the past and very happy with the service.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

Great great great cover for safety never be an extra

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

Agents came in assessed my TV and because it was under created a ticket to have it exchanged for a working and newer set. I purched an extended warranty for the new TV as well. It is a financial lode saver.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.