Customer Ratings & Reviews

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

Geek squad the best, Thank you so much for your service and quick to resolve issue. Pastor Bradley

I have not have the need to use it yet. I will update if I need to

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

I would recommend this to anyone taking a chance on a television.

The protection plan is good overall. What I don't like is it doesn't kick in until a year after you purchase which wasn't obvious when I bought the TV. You have to go through the TV provider for the first year on most models. So, basically, you are paying for a 4 year plan instead of a 5 year, because you can't use the plan in the first year of owning your tv. The bottom line, you shouldn't be charged for a 5 year plan if it is only good for 4 years.

The Geek Squad gives you all the reassurance you need with a new product that IF anything goes wrong, you're covered. Samsung has a good warranty but with the Geek Squad behind you the worries are gone.

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

I am hoping this Geek Squad Protection is a lot better than Allstate's. It wouldn't take much to be better than Allstate. I like that the Geek Squad is part of Best Buy and not some corporate insurance company that is far away and difficult to contact. With the Geed Squad I can go right to the store and start the process with actual human beings.

Excellent customer service. Delivery and set up plus removed old set. Knowable technical support and helpful staff. Only complaint is you are on hold for 10-15 to get a Customer service representative and then another 20 minutes to take to Geek Squad which is in an other country like Gatamala. What can we not talk to store?

Thankfully I haven’t had to use it yet, but it’s great to have the option

It s good t have extra protection when offered. This dhows customer satisfaction in case something goes wrong..Satisfied customer generates more orders, more NEW customers Thank you!

Great price for the warranty on my son 43 inch Samsung tv. I would definitely recommend get one for your children items.

Geek Squad is also there to help and assist you with anything you need for any device

Great picture and great value! Would highly recommend it!

I always get geek squad for my expensive electronics just for peace of mind. The tv broke and they came out to see what they could do. Tv wasn’t able to be fixed so what I paid for it could be applied for the next tv. And of course got geek squad to cover my new tv.

Nothing better than security when buying a bigger appliance. The few times I've had to use my protection plans have been very easy to manage. Best buy is great with the service they do.

I always buy protection when being open box items and computer accessories.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.