Customer Ratings & Reviews

So glad we purchased as the tv developed a bad panel and was not fun to look at. Use of the warranty was very easy and painless.

Coverage for your TV is worth it. TVs don't last as long as they used to. Had a few TVs that quit working after a year. One year goes by fast and Geek Squad Protection replaced the TVs every time instead of having to spend hundreds on a new TV. Had some issues collecting on one TV but they eventually honored it.

Great service from Yaz T, CIA Sr. Geek squad. She very helpful in processing our store credit for our malfunctioning TV.

Buying extra warranty always gives piece of mind . They replaced a washer for me before.

This service is a MUST for all your tech. They are able to fix or replace any tech concern

Excellent help but sometimes there is a long waiting period for service to be completed.

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

If you get a chance to take advantage of this within the first 2yrs after purchase, then you'll be golden. Sadly most electronics seemed to be programmed to fail within 24hrs after any insurance, protection, warranty, etc. have expired lol

Great Service!!! My 3 rd policy. They are quick to respond!!!Johnny on the Spot!!So to Say!!!

I always buy protection with every device I buy. I wouldn't have it any other way.

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

Its a basic protector but money well spent. Make sure you update your surge protection! We had an old protector that shorted out TWO tvs. We didnt know the first tv went out because of the old unit but we learned the hard way.

I bought this because I don't want to be sitting around looking at nothing. If the tv goes out I think the geek squad will come to my rescue and that's a whole lot better than sitting and looking at nothing.

I had taken Greek Squad protection plan for my 43inch samsung tv. Everything went smooth and easy with protection plan when i hd issues with my TV and exchanged with new tv which is working great so far

Love this purchase so much. They are easy to work with and they help so much.

Amazing service. Timely, professional and took great care of the surroundings.

I bought this to protect my OLED TV. Best Buy has the only warranty that protects against burn-in, which is the greatest problem with OLED TVs. This will give me piece of mind. Although, I would like to give this five stars just for the potential coverage, I will not know how good the coverage is until I need it. The coverage was expensive, so I can only give it four stars for now.

Sound is incredible, easy set-up. Crisp clean sound and compact. Definitely recommend this product and buying it from BestBuy. Lowest price around

I decided to buy extra protection for my tv and chose the 2 year warranty. I figured buying a floor model it was worth it for the extra protection and I wasn’t wrong. I was having issues with the smart tv connecting to WiFi and simply scheduled an appointment and dropped it off for repair. The turn around was great and the best thing is that there was no cost to me.

Great costomer service. They know what their doing.