Customer Ratings & Reviews

Professional courteous people. Set up everything for me and answered all questions!

It is reallt great and i love it. Would suggest again

First I bought a top-of-the-line LG TV and I didn’t get a warranty because I didn’t think I would need it with a beautiful TV as that. sure enough 11 months into the TV the back light tube went out. And it would’ve costed more to fix than it would be to buy a new one so I bought a new TV this time I paid $80 for five year warranty which I thought was stupid for doing until 4 years later when the TV broke and thank god I got that $80 Warranty cuz it saved my but. so if you’re going to spend all that money on a nice TV I can promise u it’s well worth every extra penny to get a warranty. Even if just for peace of mind alone

I am happy that I purchased an insurance plan for my new TV. The price offers peace of mind, in the event my TV encounters an issue and needs to be replaced.

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

Well be a great warrenty once Sansung manufacturers expires in a year.

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

Every time you purchase some high-value equipment that is sensitive to changes in the electrical system, consider the extended warranty for as long as possible and, together with the manufacturer's, it will give you a lot of peace of mind when solving any problem with your equipment. Geek Squad are very responsible and above all very efficient with their services.

I’ve used Geeksquad on several devices for installation of simple things like a screen protector for my wife’s. I watch to them coming out to the house to fix a TV that was almost at a time practically brand new TV. The man said it lasted another eight years very good, highly recommend

I know anything will go wrong with my purchase but it's nice to have some security just in case. The price was a little high for my taste but again I think it's worth it for the 2-year coverage

The warranty is great. M6 remote broke and tgey sent me a new one

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

Some of the best service I have received 10 out of 10 woudl recommend

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

Great thing to have, some people say it will never go bad. Well if the manufactures warranty is 1 year and the TV gets hit by lightning surge and Fry's the circuitry 1 year and 1 day later you are out of luck. If you have one of these plans your covered.

The agents came out to my house and diagnosed the tv within a minute. Very quick and easy process.

The pixels in my tv started going out. I called geek squad because I had bought a protection plan on the tv. They set me up a quick appointment to have a technician come out and diagnose the problem. The technician was very friendly and early which was great. All and all I was able to get a replacement on the tv. Smooth easy service!

Geek squad is there when you need them and hopefully we will never have a problem

One of the best things I love about Best buy is their protection plan. They are great