Customer Ratings & Reviews

TV's are so cheaply made these days, a warranty is almost required.

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

In two years, I’ve never had a problem they couldn’t fix. Whether in-store or with at-home service, they always deliver. If you’re looking for reliable tech support, Geek Squad is a great choice!

With this protection I feel very comfortable with all my kids around the products that I purchased

Great peace of mind for any high value purchase. Super easy to use through the website or app.

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

hopefully i never have to use the warranty. Bought it for LG OLED CX 55" TV. My first OLED, B6P 55" had burn in right before 3 years. Amazon's crappy warranty would not do anything about it. LG ended up replacing the panel for free under the 3 year manufacture warranty. the CX model is 4 years newer and has better burn in retention prevention. If it burns in before 5 years, the warranty should cover fixing or replacement of the tv.

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Four years into the plan our 65" TV was having issues. The part was going to cost more than replacing the tv so we were given the option of a replacement or store credit for the amount we paid four years ago. We also had the option of buying a new protection plan for the new tv. Geek Squad phone support was very easy to work with getting this set up. We'd definitely recommend this!

This is the second TV I’ve bought at Best Buy in the last 12 years. Both TVs I got the extended warranty the first TV I didn’t have to use it until almost 5 years and they fixed my TV fast and easy. This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

Great quality, perfect sound 2 years No issues Great price

Peace of Mind costs. My current TV had a power surge that fried the TV. My warranty had expired ( 6 year old TV). Having the warranty gives me peace of mind that within the next 3 years I have coverage for any replacement issues.

I ALWAYS buy warranties for my purchases. When my T.V. , I bought at BEST BUY , suddenly broke down , I called them, and an Agent from the GEEK SQUAD came to my home, diagnosed the problem AND told me I was TOTALLY covered!! He helped me understand the warranty and I was able to get a NEW T.V. to replace the defective one. Then of course I got another 5 year standard GEEK SQUAD Waranty!! I'd give 10 Stars if I could!! The agent was Polite Professional and Knowledgeable!! I highly recommend getting Warranties and using the GEEK SQUAD!! Thank You BEST BUY and The GEEK SQUAD!!

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

THE INSTALLER WAS AWESOME. THEY GOT EVERYTHING HOOKED UP TO ONE REMOTE WHICH MAKES IT SO EASY TO USE. MY HUSBAND LOVES IT. THEY WERE POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. GREAT JOB GUYS.

I purchased this tv over a year ago and absolutely love it. The picture quality is great! I love all the feature with how the UI is set up for all my streaming services. I love the simplicity of the remote.