Customer Ratings & Reviews

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

I always recommend the Best Buy warranty - it saved us a ton of money

I'm so glad best buy offers warranty on their items. I always purchase the extra warranty and dont have any complaints. On my last tv purchase, i had to use the warranty because the tv started to have issues. Long story short the part did not fix the issue and the tv was no longer being sold so i got a partial credit for the tv. Something is better than nothing and this was after the 12 months but still within the 2 year warranty.

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

I got this protection for my first tv, when it broke and could not be repaired. A $799.99 They gave me my choice of a new tv of the same amount of money. So, when I got my new TV, I took the same Protection on my new tv. A very good deal.

A must for piece of mind! Highly recommend! Things happen to tvs so why not?

I have not used the Geek squad for this particular item, but have in the past and they are the best. Quick and knowledgable.

It is a good plan to help one feel worry free. I just hope it would not overlap with the first year manufacturer's warranty so that there will be more years to be covered in total with less cost. Here is what I read online: "You should also check whether the coverage of the service contract overlaps with the problems and time periods the manufacturer’s warranty covers to avoid paying for unneeded coverage. You may find that any additional coverage is not worth the additional cost." I understand the coverage is different, but what I really need is a longer time manufacturer’s warranty with less cost (Accident coverage is not so important for me. I always use my furniture and electronic devices very gently and carefully).

like the title says it is definitely worth getting five year protection plan, anything goes wrong with your product they will have geek squad come out to your house figured the conditions of the damage product attempt to fix the damage product and the third time after they come out they decide they cannot fix it they will replace with a new product or write you a check for the amount you spent for product . I feel this plan was made for the customer not for the company, the customer no matter what the outcome will benefit from this five-year plan.

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

I recommend getting the warranty I. Any item you purchase with Best Buy. I have used the warranty on two different items and they honor the warranty and replace or refund what you paid for the item

I love the purchase! The audio is the most impressive to me even more so than the 4k visuals. I can feel the floor shake in my apartment when explosions or any big boom sound is made in a movie or playing my PS5 games. Having a 65" TV of this quality in my living room feels so good. I made a great purchase. If you love playing video games this TV is definitely worth purchasing. I also love listening to music on it. The sound quality like I mentioned is amazing.

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

The extra warranty is well worth it my tv suddenly died and with the warrant they gave me a new tv!

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.

Even if something happens during the 1 year warranty, you never have to deal with your TV manufacturer support because they always suck. Best Buy is amazing with their support. My experience might be unique but they come out to look at my TV, determined what was needed to fix. They didn't need to replicate it, but I had recorded a video of the issue. A day after my service call, they tell me they can't get the part in a timely manner so they offer me a gift card for what I paid towards a new TV. Of course I ended up with a more expensive set and re-bought the warranty so I ended up having to buy a new TV, but I much rather would have spent the $400 than losing out on $1600 for a TV that was just 14 months old.

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.