Customer Ratings & Reviews

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling

I love all my products worked very good my sound bar both tvs work just excellent

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

Great service there when you need them. In every store.

Is what it is. Better to have one then to not if/when it craps out on you

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

Haven't needed to use geek squad at this time. Maybe in the future

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

Love the Geek Squad. I have never been disappointed with anyone they have sent to the house. They are very knowledgeable and courteous.

I mounted it by myself with help from a few friends as BestBuy doesn't deliver or come out to Eastern Oregon. Had to rent a trailer and fetch tv minus the fuel and time it took to retrieve my purchase.

LOVE my new tv. Great price, awesome and easy to use remote. It literally has everything in a smart tv that you would want. I like that even my non-techy grandma is able to easily navigate the tv/apps/and remotes. Also has voice search feature which is very convenient. It was super easy 1 step, push of a button to get my cable tv remote paired with the new tv. I loved that part because usually they have codes you have to fuss with and it takes too long or you don't have the code etc. I definitely recommend this TV!

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

This TV was exactly what I was looking for and for an amazing price. The picture and sound quality are both amazing and I am a fan of the Home Screen interface. The Samsung channels built in are great it seems they combine the channels from various free streaming TV platforms. This was a great buy and highly recommend.

This is a little tricky and almost sneaky. If you buy some thing on the website, you have the option of adding a five-year geek squad plan. Nobody tells you that when you’re in the store and you buy a Samsung item. You are only allowed to get Samsung care as your warranty. It is one year less and $10 more. God help you if you try to cancel it and buy the other warranty. You will be on the phone for 13 hours like I was.