Customer Ratings & Reviews

Geek squad is great! Would absolutely purchase again.

Got it to bring my 75yr old aunt into the 21 century.

Glad I purchased the protection plan at a good deal

Always go with the Squad! Otherwise here in Hawaii it’s nearly impossible to find anyone capable or willing to fix your electronics for less than what you paid brand new!

Always love geek squad help tips and support overall

Travis and co-worker did a great job with install.

You cannot go wrong with having peace of mind that if anything goes wrong with your product that it will be fixed or replaced. I have not had to use Geek Squad as of yet and hopefully I never will. One thing I did hear about the Geek Squad Protection is that replacement value of purchase goes down every year. For example if i purchased a $1000 tv and a 5 year warranty and after 3 years I start having problem and they cannot fix it and have to replace it. I will only get a credit of $400 towards a new Tv. I don't know how true that is but I did hear that from a BB employee.

When I purchased my new Samsung TV, I decided to pay the Geek Squad for delivery and installation. So happy I did. It did not take them much time to get everything up and working. They also reviewed and showed me all the different options that this TV has to offer. I'm not very techy, so it will take a little time to learn how to do everything quickly, but I will get there. Thank you to the (2) gentlemen from the Geek Squad for doing an amazing job and helping to understand all of its options.

They told the truth when a thing happened they gave us a new one.

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

The performance is outstanding overall. The color rendering is flawless, and the motion interpolation works exceptionally well. I highly recommend this for a living room or bedroom with minimal windows or limited direct sunlight for the best viewing experience.

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

My purchase was an AMAZING one i really have had great help from anyone ive spoken with. I would tell anyone that needs to get a gtrat purchase to go to best buy the customer service is AWESOME and the service is great. Thank you all for your help

Fast and easy customer service hassle free experience

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

They helped me replace a damaged tv and were very easy and efficient to work with.

Got for my TV and haven’t had to use it but it is nice to have peace of mind that if something goes wrong it will be covered

Love the geek squad- wish they had more resources and better customer service infrastructure

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need