Customer Ratings & Reviews

Purchased my tv with a 5 year warranty. Four years later my tv is having issues with what seems to be the wifi card which was replaced. But 2 weeks later the tv is having issues again and they are unwilling to come and take a look at the tv, blaming my wifi at home. I have other electronics at home that work fine without any issues only the tv is having problems. I have video proof of what the tv is doing but yet they blame my wifi. The tv is turning off the wifi on its own, there is no setting to turn this off. I will not be buying again from best buy, let alone use the geek squad service again.

They mounted my TV with no problem. They took out all the packaging materials and TV box and hauled it off. They answered and showed me how to use the TV. Highly recommend them!

Just the service added to my parents new television.

I have not been able to try out the coverage for any of my bought items.

I think this is a great deal. They helped me with fixing my laptop and answering questions I had concerning maintenance. Worth the price.

Havent needed this for anything i own but im definitely glad i have them as potential help for when and if s problem arises. Either way i have used them for non purchased items and they always do great work. Id definitely use them for electronics in the future anytime

THE INSTALLER WAS AWESOME. THEY GOT EVERYTHING HOOKED UP TO ONE REMOTE WHICH MAKES IT SO EASY TO USE. MY HUSBAND LOVES IT. THEY WERE POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. GREAT JOB GUYS.

Haven’t had to use it yet. Knowing I have the Geek Squad protection eases my mind as a senior citizen that they are there if needed

Geek Squad is always great to have! They will save you so much money in repairs.

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

The Geek squad was very nice and made sure that I received another Television and I love the quality of my new TV

The agents mounted my TV and installed all my speakers and hooked up my subwoofer, Satellite DVD, and all my extras in every room, they also went an extra step and were able to have the cords come out near the electric plugs so the wires were not hanging everywhere. Very professional job and they were very nice during the process.

I recommend getting the warranty I. Any item you purchase with Best Buy. I have used the warranty on two different items and they honor the warranty and replace or refund what you paid for the item

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

The agents explained the process so i can install it on my own and connect it to other devices

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!

I had this protection service on my former LG TV that failed after 3 years of use. The Best Buy customer service personnel assisted me efficiently and effectively with guiding me through the process of selecting a TV and setting up delivery for my new replacement TV.

Seems like a solid and straight forward warranty. I always get coverage for electronics