Customer Ratings & Reviews

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

I always buy the protection. I have used it in the past and they are very helpful.

It is worth buying the extended warranty. Several times it has paid off by replacing an item.

Professional courteous people. Set up everything for me and answered all questions!

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

All good so far as I haven't had to use the extended protection at this point. I will say though that in the distant past (back when a 65in Pioneer Plasma TV cost between $9,000 -10,000) they allowed an extension of the original extended warranty and honored their coverage in about year 8 of warranty replacing that TV with an equivalent unit (now Panasonic) which is still in use today some 14 years from the original purchase and still a great TV especially for sports, action and 3D movies.

I was able to install the TV and start it up without need of help from the Geek Squad service. However, I thought that having the Geek Squad service available for 5 years was a good idea for a peace of mind, like an insurance policy. Typically Consumer Report Magazine does not recommend this type of coverage as electronic devices are generally very reliable and long lasting. Indeed and interesting, my previous 48" Flat Screen TV failed exactly 5 days after my 5-year Geek Squad service expired. During those 5 years I did not need any service from the Geek Squad. Hope this TV lasts longer then 5 years and 5 days!

The agent were very helpful and installed the tv with no issues

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

Geek squad protection plan is the main reason I purchase my electronics at Best Buy. Geek squads provides great service and quick solutions.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

[Employee of bestbuy] Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

Bought this for my second TV I bought from Best Buy just for a peace of mind at a great cost. I believe in Best Buy and I know they'll honor my warranty when I need it the most!

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Only place i buy my electronics.. just make sure to get the warranty

The agents mounted my TV and installed all my speakers and hooked up my subwoofer, Satellite DVD, and all my extras in every room, they also went an extra step and were able to have the cords come out near the electric plugs so the wires were not hanging everywhere. Very professional job and they were very nice during the process.

I purchased Geek Squad for a open box TV I purchased and I give me a since of comfort. I like knowing if i have any problems with a large expense item, its covered by professional technical associates. I've used geek squad services in the past with my laptop and their services helped me in the most necessary time, during college. Thank you Best Buy for having the a very reliable service, Geek Squad is great!