Customer Ratings & Reviews

Bought this for my second TV I bought from Best Buy just for a peace of mind at a great cost. I believe in Best Buy and I know they'll honor my warranty when I need it the most!

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

Date: 04-13-2024 When purchasing a somewhat expensive item (TV, other) I would suggest purchasing the "5 Year" Geek Squad protection and subscribing to their "Best Buy Total Tech Support." - Will ensure you are covered for most anything R. Stewart

Great purchase, great service. Easy to schedule service.

They friendly and were very good about trying to help, but had to send off the tv anyway. Getting the appointment with them wasn't an easy task though

Whenever I make large electronic purchases, I always consider and usually purchase the optional Geek Squad Protection which is typically for at least 5 years. Most of the time, it has come in very handy with address issues with products like when our Whirlpool Washer we purchased in 2007 had numerous issues (never the same problem) over the years which Best Buy fixed each time. Do yourself a favor and consider getting this when making large purchases.

This right here is a must have. They brought in my TV and it had a crack in the middle of it and I called them and they came out the next day with a brand new TV. They didn't ask a lot of questions they just replaced it they said my warranty was good and it was here to help me answer me if I had any problems or complications called them and they will take care of everything. Having a warranty on your stuff that you purchase at Best Buy is the best thing that you can ever do.

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

Provides some peace of mind when purchasing expensive products!

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

Purchased an OLED tv and I would be lying if I didn’t feel nervous about encountering any issues. Such as power surge issues, burn-in, dead pixels etc. I usually lose power at my house during a heavy storm and living in Florida we get those quite often. So that is a big concern for me and of course the possibility of burn-in. I doubt my tv usage would cause burn-in early on but the peace of mind is worth it. I’d highly recommend geek squad protection

Had an issue with my tv and no questions asked and they replaced it for no extra charge

[Employee of bestbuy] Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.

We bought the 5-Yr warranty from Best Buy for our 55-in TV. We had a problem about 2 years later which was fully covered by the plan. We had a pixel issue about 5 months later which couldn't be fixed. Best Buy replaced the TV with the newest version for no charge at all. They even delivered it to my house and picked up on the old one! I will be buying the plan again.

I am very satisfied with the LG TV that has good sound a fairly good picture and I’m very satisfied that everything is working out. OK that’s all I can say about it right now.

Purchasing Geek Squad is the best investment that I have ever made. Well worth the money. Geek Squad replaced a TV and dishwasher that went bad.

The salesman at Best Buy in Germantown (Mr. G..." ) was very helpful, knowledgeable, and patient with me. He took time to explain the importance of purchasing a warranty for my 24 " televisions. I did purchase three warrantees. I appreciate his assistance and would definitely recommend him to also help my friends and colleagues with purchasing items at Best Buy..

These warranties are 100% worth the money! I bought a Sony A9G in 11/2020 and it died 11/2022, because of the warranty Best Buy gave me $1800 for the A9G, $100 less than I paid 2 years ago, plus I got to keep my A9G despite its pixel issue. I put the money towards the A95K and bought another 5 year warranty! If you spend $2000+ on a tv, it’s worth it.

Really can’t give a review of service since I haven’t needed to use it. But I like knowing if something does go wrong with product purchased I have coverage at a reasonable cost.