Customer Ratings & Reviews

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

The service and support is excellent and Work They are very compliant and perform their work very well

This is a fan favorite for me. Best Buy is the only place I buy electronics because of this service.

Customer service was great, first tv was broken that arrived. Replaced it the next day

Brandon and ? were very professional and efficient. Excellent communication and instruction.

It’s a great deal for protection in case anything happens to your devise during the first 5 years.

Excellent customer service. Delivery and set up plus removed old set. Knowable technical support and helpful staff. Only complaint is you are on hold for 10-15 to get a Customer service representative and then another 20 minutes to take to Geek Squad which is in an other country like Gatamala. What can we not talk to store?

The extra protection through geek swap squad was reasonable for the time covered.

Feel really confident in purchasing this game at Best buy due to the fact that I have protection thank you

Geek squad arrived on time, did a wonderful install on our 65" screen, wall mounted, with sound bar, providing explainations as they proceeded.

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

If you are purchasing a high end tv or high end Home theater setup, get this. I am not a believer in protection plans for almost all products , but i have purchased this for Both of my LG tvs and i am so glad i did,. Had issues with burn in on my first LG and Geek Squad was extremely helpful and lived up to the warranty. EXCELLENT< THANK YOU BEST BUY!!!!!

Great service to add to any purchased item. Service with a smile and limited questions. Ask. Best Buy stand behind their products.

A necessary warranty plan to protect and cover any electronic item bought and ensure long life and functionality.

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

Always buy the warranty for any device, especially brand new

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

Any issue that I had geek squad they been there helping to me to fix it I would 100 percent recommend the insurance