Customer Ratings & Reviews

You can always rely on great service from Geek Squad when you purchase this plan.

Haven’t had to use it yet, but we love geek squad!

My sole purpose for shopping Best Buy is The Geek Squad. They are Amazing. I am computer illiterate, When I bought my first laptop, an assistant went above and beyond to see that I got the best laptop at the best price for my needs. A few weeks later he was promoted to Geek Squad. Now I call I ask for him, he takes the time to explain whatever it is i need to know. His name is Teo, hes at the Selingsgrove Pa. Store. As long as Best Buy keeps GEEK SQUAD, ILL KEEP SHOPPING AT BEST BUY.

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

The Geek Squad provides excellent service and are very professional. Highly recommend anyone rely on their expert knowledge. The Geek Squad installed and calibrated my TV. You cannot imagine the expertise required to make the necessary adjustments to the settings to make a TV picture and the sound perfect. Let the Geek Squad install and calibrate your TV. They really know what they are doing and it really makes a huge difference.

Definitely a must for big purchases for the peace of mind

Very fast very professional. I enjoyed the experience so much I bought another TV with the same exact warranty just because of how professional the geek squad is highly recommended.

Purchased the geek squad protection plan for my Lg OLED, the first TV I had got screen burn in and this plan replaced it with a Lg OLED 3 years newer with another extended warranty all included with no out of pocket expense. Best money spent ever. After 3 years to receive a better TV with another 5 year warranty. That’s what I call a no brainer!!!

Great picture. Liked the idea of being able to load different apps. Didn't like the fact that the memory was quickly used up after uploading a few apps. We ofteh received a message to uninstall apps to clean up the memory. Overall this is a great TV for the cost. You may need to be a little tech savvy for this one.

Excellent product, works great and I highly recommend it

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

I just added to protection plan they did not install. And it was installed by me.

I will continue shopping at bestbuy, great customer experience.

NA did not use Geek Squad this time around. Sorry.

Get the warranty my 75 went out 4.5 years in they came out checked it and within 2 weeks i had a brand new one hanging on the wall thanks bestbuy and thanks Geek Squad

If you're looking to get a Geek Squad warranty start off with a one or two-year you can always add on. If you start out with the 5-year like I did on my TV spent $380 on it. My TV broke after nine months and I lost for years worth of warranty because it doesn't transfer over to the TV they replace it with so you have to buy a brand new warranty on the new free TV they give you. On my new TV I just got the 2-year and they said they would email me when it's fixing to run out so I can add another two years to it

GS agents were patient, efficient, and made me feel confident they knew what I needed to get up and running with my system. My old laptop had 10+ years of family photos, professional files and my financial records. The device was dying a painful death but GS transferred all fills to new device.

I found out after first purchase to add Geek. Works wonderful from home did not have to go into store for one of my devices. But did on computer problem and they solved the problem very quickly.

ULTIMATE MUST! This coverage is so worth it please make sure to get it!!